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Articles: Customer Service/Call Centers
Financial institutions are leaning more on technology to field customer inquiries
User defined alerts breath new life into old push technology; mobile devices unlock messages; executive overkill, says critic
Web collaboration specialist breaks out of the online chat box; new sales edition; a much-needed revenue stream, says analyst
Global companies hop to CRM leader; more than 3,500 users; customer service is key
Analytics, PRM, and call centers all have notable vendors that support them. But classic CRM vendors are powerhouses in these markets as well.
Creating master profiles is a must to realize true ROI.
Cross-sell at your own peril; get more out of technology and agents.
Startup LiveWire Logic unveiled RealDialog for online chatting; linguistics verses keyword; the virtual agent
CRM-enabled point-of-sale devices keep information at retailer's fingertips
Adds workforce management features; software converges on the portal; the people-centric approach
Bringing robust cardholder authentication to online merchants; MasterCard continues e-business strategy
CRM vendor takes a leap of faith into call center market
Golf-club maker re-invents supply chain -- and itself; shooting for the green; the 24-hour, custom made club
Company officially signs T. Rowe Price to use release in call centers
Plumtree announces bundled solution for employee services, new partners give ERM an enterprise focus
Launches E.6 Service for call centers; allies Tibco for system-to-system integration; best architecture, says analyst
Researcher will use data to design application that determines and reduced employee turnover in call centers
Driving Customer Loyalty in the New Economy
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