New service automatically updates on-hold messaging and simplifies direct audio streaming.
Daily News,
Posted 30 Apr 2012
Solution helps smartphone users determine the best way to reach customer service.
Daily News,
Posted 30 Apr 2012
Customers want it to be easier to enter payment, billing, and shipping information.
Daily News,
Posted 27 Apr 2012
The latest in a suite of managed analytics services tracks agent desktop activitiy.
Daily News,
Posted 27 Apr 2012
Legislative pressure to cut funding to U.S. companies that outsource call center operations overseas hits a Filipino job training program.
Daily News,
Posted 25 Apr 2012
A strategic partnership with Urban Airship provides the technology for targeted, context-aware push notifications.
Daily News,
Posted 25 Apr 2012
The deal gives Kana a comprehensive set of customer service solutions, from the midmarket to the enterprise.
Daily News,
Posted 24 Apr 2012
Platform is geared toward large-enterprise social media management
Daily News,
Posted 23 Apr 2012
HP launches Social Enterprise Services to help organizations implement a social CRM program.
Daily News,
Posted 20 Apr 2012
Financial institutions can leverage NICE's expertise and solutions to ensure compliance with key components of the act relating to transactions and interactions for trading floors, contact centers, back offices, and branches.
Daily News,
Posted 19 Apr 2012
Innovations to VSI's Vertical Services Platform technology combine business process management with service guidance to improve end-to-end service.
Daily News,
Posted 19 Apr 2012
The mobile Web solution provides on-the-go access to call recordings.
Daily News,
Posted 18 Apr 2012
With the push of a "Smart Button" Genesys Mobile Engagement unlocks context, history, and live assistance capabilities for mobile applications.
Daily News,
Posted 18 Apr 2012
Offering lets companies blend automated and live support through multiple channels.
Daily News,
Posted 17 Apr 2012
Avaya will provide custom managed services to enhance contact center performance for Airtel's operations in 20 countries across South Asia and Africa.
Daily News,
Posted 17 Apr 2012
Research finds consumers want future interactions with financial services companies to feel local and personal.
Daily News,
Posted 17 Apr 2012
Spaces by Moxie integrates its communication channels with Salesforce.com's Service Cloud.
Daily News,
Posted 17 Apr 2012
NNDS hopes to improve support for more than 200 customers across the nation and provide greater access to self-service knowledgebase.
Daily News,
Posted 16 Apr 2012
Technique links IVR interactions with caller satisfaction to pinpoint navigation pain points.
Daily News,
Posted 13 Apr 2012
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