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Articles: Customer Service/Call Centers
Sales enablement technology helps answer questions for custom orders.
Photo-sharing site uses Live Person to help members with design projects.
To collect valuable insight, organizations must tackle a few emerging data trends.
Adoption of these solutions is poised to take off over the next few years.
Six steps for understanding your customers.
The risk and opportunity of promising seamless customer experiences.
TouchCommerce's new TouchConnect solution is designed to accelerate consumer adoption of customer self-service,
How to align CRM so it meets the needs of both.
EICC 8.0 reflects a rebranding of technologies acquired during Enghouse Interactive's acquisition of Zeacom.
With Engagor Mobile for iOS devices, companies can now manage their social customer service on the go.
Clarabridge 6.2 enables deeper analysis of customer feedback.
IntelliResponse OFFERS helps companies improve cicks and conversions across online customer service channels.
CSI's Virtual Observer Workforce Optimization as a Service is housed on Amazon Web Services infrastructure.
Uptivity and TASKE Technology, provide an integrated workforce optimization solution for contact centers worldwide.
Service Cloud SOS provides instant access to agents through a help button positioned inside a mobile app.
Without a single, unified record, customer experience will be compromised.
Customer service is becoming the next brand differentiator.
While demand for workforce management systems continues to increase, its growth is solid but not spectacular. Can cloud and mobile solutions save the day? (Featured on SmartCustomerService.com.)
Financial services and healthcare companies can now leverage call analytics without compromising sensitive data. (featured on SpeechTechMag.com.)
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