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Articles: Customer Service/Call Centers
Under the terms of the stock-and-cash deal, Primus will purchase Broad Daylight for 2,090,000 shares of Primus common stock, plus cash equal to the value of 110,000 shares of Primus common stock.
Expanding the capabilities of its FootPrints Web-based service desk software, UniPress Software yesterday made available live eSupport tools from Atinav.
Industry veterans Bob Furniss and Scott Thomas have founded Call Center Ideas (CCI) to help call center operators improve productivity, update tools and technology, and increase employee morale in today's evolving call centers.
edocs launches Focused Solutions, software for financial services firms that consists of three components: e-Statements for Banking, Customer Self-Service for Credit Cards, and e-Billing for Insurance.
Companies need to balance the potential of bringing in more revenue with overly aggressive tactics that might send a customer running to a rival.
To drive down procurement costs, Choice Hotels built ChoiceBuys.com, an electronic marketplace for its hotels and supply vendors.
Many customer-centric initiatives fail because they are done on the surface level and do not reach to the core of the business.
Is it possible to strike a balance between optimizing productivity and providing top-notch service and profit from it? Yes.
The average cost of taking a family of four to an NBA game passed $280 this year, according to Team Marketing Report. When you drop that kind of money for an event, sports is about more than the thrill of victory.
When it comes to communication devices, people simply prefer using the phone.
The combined company, which will be branded under ICICI OneSource's name, will have more than 3,500 employees and 2,000 seats in four call centers in Mumbai and Bangalore, India.
AltiGen says it chose Convergion because of its nationwide reach and expertise in telecom, CRM, and contact centers.
The reality is that companies have to continuously work at understanding the changing face of customer expectations.
CRM requires a full integration of all pre- and postsales services systems operating from a common database, using a variety of voice, data, and image communication links (wireless, Internet, etc.).
According to a recent study, 32 percent of the typical workweek is spent helping others resolve questions.
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