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Articles: Customer Service/Call Centers
Enhancements to the Q-Suite contact center software for Asterisk include additional call routing capabilities to improve multichannel ACD routing for customer service and help desk applications.
The Zappix solution includes visual IVR and multichannel self-service access to customer service for utility customers
Extend yourself beyond the reasonable to increase engagement.
Four rules for upgrading the customer experience.
Every company dreads the angry customer. Here are some ways to alleviate their pain—and yours. (Featured on SmartCustomerService.com.)
Integrated cloud solution offers comprehensive compliance with latest FCC Do-Not-Call regulations.
The acquisition expands Amdocs' customer experience portfolio into the network domain to manage customer experiences across both networks and IT. (Featured on SmartCustomerService.com.
The integration enables HiveSocial for Customer Service community conversations to be escalated into Salesforce Service Cloud.
When one channel fails, the onus of delivering a good customer experience can fall on call centers, but can they deliver? (Featured on SmartCustomerService.com.)
Gain more value from employees and customers with gamification processes.
The phone is losing ground as a leading communication channel. Can you meet customers where they're going?
Five ways to improve your sales force effectiveness.
CX professionals must satisfy appetites companywide.
Changing rules give vendors new opportunities.
You can't transform your company without your employees' help.
In a world where so much attention is placed on technology, we shouldn't lose sight of the human element.
The company sees retention increase after deploying a VoC solution from Confirmit.
The company does a lot more than just documents.
Attention shifts from gathering product feedback to greater customer engagement.
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