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Articles: Customer Service/Call Centers
CorvisaCloud taps Equinix to extend security and control to enterprise contact center communications.
OneReach's SMS Call Center platform converts costly inbound phone calls to cost-effective text message conversations.
Sitecore 7.2 delivers improved publishing and search capabilities and multivariant testing for multilingual sites.
Viralheat users can now create and manage support tickets for mentions on social media.
Avaya's latest Customer Experience Management solution unifies and simplifies multichannel self-service and proactive engagement with a single, software platform.
New capabilities are added to sales, service, and marketing applications across the board.
The move is the latest in a flurry of acquisitions to boost Mitel's contact center presence. (Featured on SmartCustomerService.com.).
Conversocial's new Conversations solution lets contact centers handle social media inquiries.
Promote your satisfied customers to brand advocates.
The partnership between Clarabridge and Expion provides real-time learning and action based on consumer conversations.
Altitude uCI 8 upgrades deliver business dashboards and customizable insights to improve operational performance.
Spanlink Cloud Services offers customers hosted contact center, unified communications, and telepresence services that span the entire Cisco Collaboration portfolio.
Microsoft's Bill Patterson says CRM has to come together with so many other business applications.
In a Q&A, IDC analyst Melissa O'Brien talks about the adoption surge in the cloud contact center services market. (Featured on SmartCustomerService.com.)
This year's hottest customer service trends include social media, cloud technology, and mobile devices.
Companies can increase revenue and improve agent efficiency.
Meeting others' expectations starts with coming to terms with your own.
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