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Articles: Customer Service/Call Centers
Lessons learned from Superstorm Sandy.
The home fitness brand increases call center efficiency with CallMiner Eureka.
Companies that don't keep up with the latest regulations will pay the price.
Content and context play essential supporting roles.
Online merchants must balance protecting customers with giving them what they want.
The new app lets agents deal with customer inquiries from anywhere.
Simple steps to use postholiday returns as a customer service opportunity.
Latest release provides real-time recommendations to drive intelligent automation across channels and devices.
The iPhone chat app is redesigned in the iOS 7 style with added usability and functionalities.
Dialog Dashboard becomes the latest part of the Splice Dialog Suite for building and measuring campaigns.
Partnership between Avtx and ComputerTalk extends unified communications to the contact center environment.
OEM/retailer collaborations may be the key to cutting losses and satisfying customers.
The new version of ShoreTel Enterprise Contact Center has greater support for multidevice, multichannel interactions.
Verint has launched a mobile application of its Impact 360 workforce optimization solution.
The enhanced GL CMU application lets users manage and access call recordings from anywhere in real time.
The new release of Kana Enterprise unifies multinational, multilingual customer service across channels.
Five9 opens its cloud-based contact center solutions to the Oracle partners network.
vBox 5 is Altitudes next-generation SIP server for contact centers.
In a new report, Frost & Sullivan says contact center system vendors must continue to explore interaction channels to sustain a loyal client base in Europe, the Middle East, and Africa.
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