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Articles: Customer Service/Call Centers
Altitude has partnered with HigherGround to develop a complete recording solution for contact centers. (Featured on SmartCustomerService.com.)
TeleVoice's TelePath solution gives agents more information about callers prior to answering the phone. (Featured on SmartCustomerService.com.)
Maximizer CRM 2017 allows companies to manage the entire lifecycle of customer engagement, from acquisition through retention and expansion.
New integration helps companies streamline operation efficiency, increase up-sell opportunities, and improve customer satisfaction. (Featured on SmartCustomerService.com.)
Automated Voice & Data Solutions will now offer enhanced video interactions for customer service. (Featured on SmartCustomerService.com.)
inContact unveils newest release of Agent for Salesforce on the Salesforce AppExchange. (Featured on SmartCustomerService.com.)
Five9's Salesforce integration delivers agent empowerment with omnichannel and advanced analytics. (Featured on SmartCustomerService.com.)
Agent Call Recording helps businesses test for the existence and quality of call recordings in their databases. (Feaqtured on SmartCustomerService.com.)
NewVoiceMedia's Global Call Routing Architecture will help optimize contact center management for operators of facilities around the world. (Featured on SmartCustomerService.com.)
NICE Evolve WFM is a continuous delivery workforce management solution with advanced capabilities like analytics-based forecasting and user-defined scheduling in an elastic cloud-based deployment model. (Featured on SmartCustomerService.com.)
Customer service solutions providers Cisco and Salesforce.com announced a strategic alliance earlier this week that brings together their respective customer service solutions. (Featured on SmartCustomerService.com.)
The partnership between WFMSG and OnviSource brings together the Persona and Community WFM solutions. (Featured on SmartCustomerService.com.)
Phonexa Call Logic is a complete cloud-based system for managing and tracking customer communications. (Featured on SmasrtCustomerService.com.)
TeleTech Technology and Verint have forged a strategic partnership offering workforce optimization and analytics to the TeleTech's contact center customers. (Featured on SmartCustomerService.com.)
[24]7 is partnering with Amdocs to deliver intelligent, personalized customer support across all service channels for the telecommunications industry. (Featured on SmartCustomerService.com.)
Cyara Solutions yesterday released version 6.4.0 of its omnichannel discovery, testing, and monitoring platform for customer service interactions. (Featured on SmartCustomerService.com.)
The acquisition is expected to help Calabrio speed up its corporate growth. (Featured on SmartCustomerService.com.)
Jacada's Visual IVR is certified for use with the Cisco Unified Customer Voice Portal. (Featured on SmartCustomerService.com.)
Verint Systems today unveiled several enhancements to its Real-Time Speech Analytics solution, which combines phonetic speech recognition and full transcription of calls with advanced language understanding. (Featured on SmartCustomerService.com.)
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