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Articles: Customer Service/Call Centers
Parents in need get improved access to services with new call center technology. (This article originally appeared in the Winter 2014 issue of Speech Technology.)
While creating a customer journey map that accounts for experiences across multiple channels might sound difficult, it is possible.
Simple interactions give way to end-to-end experiences.
7 steps for navigating the digital/social landscape.
Companies that value customers need to let them know.
The latest innovations add a sense of immediacy to customer interactions.
Aspect sees WebRTC hurdling from hype to must-have technology. (Featured on SmartCustomerService.com.)
New version captures data from more sources, including third-party surveys and social media.
Boost repeat business with superior customer service.
Utilities OnCall 3.1 offers a slick new GUI and an IVR solution that is more secure and better protected. (Featured on SpeechTechMag.com.)
Altitude uCI 8 enables companies to apply business intelligence in real time in outbound services.
The partnership will extend the reach of Verint's workforce optimization solutions to enterprise contact centers.
NICE brings real-time voice authentication expertise to the Fast IDentity Online Alliance. (Featured on SpeechTechMag.com.)
Nexus optimizes live support interactions to resolve more customer tech-support issues.
Integrations are designed to boost customer service capabilities while reducing support costs.
Humanify connects customers to resources in real-time.
Jacada Multi-Channel Agent Desktop for Avaya's Multi-Channel solution is designed as a lightweight agent desktop alternative for the current Avaya platform.
NewVoiceMedia's partnership with idio to transform sales and service performance.
The partnership will complement 3CLogic's advanced contact center platform with voice of the customer (VOC) analytics, training, and implementation.
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