Logo
BodyBGTop
Articles: Customer Service/Call Centers
ClientLogic and Siebel have agreed to implement a rolling payment plan for customers, enabling them to absorb the blow of large CRM implementations over time.
The firm has two components to its customer service call-back policy, the 2 Hour Call Back Guarantee and the 2 Hour Call back Challenge.
In Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship, author Frederick Newell reminds us who should really be in charge.
The stories of three contact center vendors that have put a great deal of thought into finding CRM tools that help them achieve their strategic goals.
The Nice Feedback can route callers automatically, obviating the need for agent involvement. Additionally, callers can choose to have their voice complaint tape recorded, which can then be automatically linked to the survey results to gain greater insight.
Witness Systems today announced the completion of its acquisition of Eyretel, a U.K. provider of high-volume recording solutions.
How to create a charter for customer care.
Mexico will be the most likely of all Latin American countries to see a call center outsourcing boom through 2007, due to it having the most stable government and economy in the region, says consulting firm Datamonitor.
According to 48 percent of the respondents, the biggest challenges are understanding new technologies and ways to integrate them.
Customers using etalk Recorder can now leverage their recording investment by using SpeechMiner Enterprise to automate, streamline, and improve their call center operations.
Perspectives on changing how the ROI game is played.
etalk Corp., which provides performance monitoring tools for call centers, is expanding its business into Latin America with the help of local business partners.
CRM is turning call centers into profit centers.
One of the best ways for a company to increase customer satisfaction is to make sure there is a thorough understanding throughout the organization of what customers really want, then use that information to follow up with actions, solutions, and resolutions.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209   Next >>
 
Companies: Customer Service/Call Centers
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us