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Articles: Customer Service/Call Centers
Looksery is bringing its facial tracking technology to call centers seeking visual interfaces.
The phone still outperforms other channels for customer service.
B2Bs must close the gap between spending and results.
When the contact center industry takes notice, we all win.
Companies that lag behind must move from 'fluff' to 'tough.'
Satisfying today's customers is easier with real-time analytics. (Featured on SmartCustomerService.com.)
Jackson Framework IVR offers greater multilingual, mobile, and testing functionality. (Featured on SpeechTechMag.com.)
The acquisition of Exony adds to eGain's contact center management and voice analytics. (Featured on SpeechTechMag.com.)
ClairVista launched LE Mobility as part of its Live Expert video chat customer service system.
The partnership brings CRM integration to phone answering and routing systems.
These influencers make up 10 percent of buyers but account for up to 70 percent of brand sales.
What you don't know about your customers might surprise you.
New solution upgrades include real-time alerts for contact center script deviations.
Virtual Office integration combines cloud telephony and unified communications with customer service functionality.
Confirmit Genius mines for customer and market insights across vast volumes of text and social media data.
Users can now integrate Pipeliner CRM with marketing automation, support and accountancy software.
Combining the two can unlock both solutions' full potential.
Medallia's new cloud-based customer experience management app is now available of the Salesforce1 AppExchange.
USA Mobility Wireless and Amcom Software come together under a single corporate identity.
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