Logo
BodyBGTop
Articles: Customer Service/Call Centers
Smaller Avaya clients can now access features such as inbound and outbound multichannel customer interactions. (Featured on SmartCustomerService.com.)
CIC 4.0 achieves interoperability with SAP's CRM 7.0 solution.
The UserEvents acquisition gives LiveOps real-time, contextual routing capabilities and adds to its cloud contact center solutions portfolio.
The Ventriloquist acquisition strengthens Genesys' capabilities to personalize proactive customer interactions. (Featured on SpeechTechMag.com.)
Envision's Click2Coach Cloud is a new workforce optimization solution for capturing, recording, coaching, and agent analytics.
The latest version of 8x8's Virtual Contact Center (VCC) adds increased mobility and security.
Integration between SAP and eGain Knowledge lets users search eGain's knowledgebase from within their SAP CRM systems.
The new version of Lagan Enterprise simplifies management of social media and online self-service.
Upgrades to the Hermes system include innovations in mobile and social engagement and rich customer interactions.
Trends and predictions for 2014.
The new OpenScape system features new analytics, tighter social media integration, and mobility offerings.
Leadership can apply game achievements to the contact center to motivate agents.
The deal brings together two powerful contact center services outsourcing firms with global operations.
Agreement will add cloud-based customer service offering to Microsoft Dynamics CRM.
The deal expands Verint's cross-selling opportunities within the customer service market.
Focus on the right channels to grow revenue and satisfy customers.
Shep Hyken outlines Ace Hardware's secrets to going beyond 'satisfactory.'
Ovum research finds very few customer-adaptive enterprises exist today.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206   Next >>
 
Companies: Customer Service/Call Centers
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us