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Articles: Customer Service/Call Centers
As a result of the relocation of more than 3,000 call centers from the United States by 2008,130,000 agent positions will be eliminated, according to Datamonitor.
Effective immediately the NetSuite 10 core contains an Upsell Manager as a standard component.
Done right, CSS organizes appropriate data and integrates relevant systems so that all the resources and information are available through one easily navigated Web interface.
Those responsible for business growth may be putting themselves at a disadvantage by not applying this same attention and care to relationships with prospects--before they become customers.
Proactive follow up with customers is essential.
National Customer Service Week '04: The annual celebration recognizes and rewards the efforts of contact center agents.
There is a positive correlation between customer satisfaction scores of individual companies and their stock performance.
There are three steps of customer service transactions--routing, case tracking, and service resolution.
Age may be the single most reliable predictor of who will tolerate overseas assistance and who won't.
Regardless of what balance is determined, companies will find it in their best interest to implement well-designed applications for the call types that they do choose to automate.
The ability to have a centralized call center may lead to an increase in the use of VoIP.
The industry feels the same pressure as other markets do to do more with less.
Now the company uses NetTracker to help move customers from the call center to the Web.
The company must respond to the constant evolution of hunting seasons throughout the year--and present the appropriate information to its various customers in respect to the season.
Follow these four steps to ensure that your customers know what you will do for them--and what is not a reasonable expectation.
The best way to value your customers' time is by placing concomitant value on the time of your agents.
There are two fundamental types of language, according to Tim Berners-Lee, director of the World Wide Web Consortium: natural language, classified as soft and evolving; and computer language, which takes a solidly defined, hard-language approach.
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