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Articles: Customer Service/Call Centers
The new 11i.10 release is designed to give companies a more holistic view of customers.
Critical for success is a balanced solution that meets the needs of both an organization and its customers.
If customers fail to see value, they regard your products or services as commodities.
The utility company uses e-billing to shift customers from the phone to the Web--and has upped customer satisfaction in the process.
Customers want to get from point A to point B as quickly, easily, and effectively as possible.
Think the only impressions your company makes are through branding, sales calls, and customer service? Think again. Mishandling interactions like reference management and billing can cause customer defection as quickly as a poor contact center experience
CRM strategists often speak of improving company performance by boosting revenue on a per-customer basis. CRM magazine cuts through the hype to examine what individual customer profitability can--and cannot--do for your business.
"These people are going to take the CRM message back to their organizations and pass on the good word."
EADS readies the largest single-system contact center operation for Sprint.
The cable provider is using an automated agent to answer customers' inquiries.
The dealership moves from a PC-based CRM application to a Web-based solution to support its growth strategy.
A new HDI survey highlights growing trends within support centers that could help organizations empower their customers.
Best Software and Salesforce.com are the leaders in the SMB space, according to a new survey.
Meeting customer expectations has helped the company improve operations and employee satisfaction.
The credit card issuer uses VoIP to integrate and manage its different contact center sites.
Stop wasting precious marketing dollars with returned bulk mail and wrong number and address information.
Butterball Turkey's customer service initiative primes for the company's busiest time of year.
The NFL franchise is using the technology to improve customer communication and service.
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