Logo
BodyBGTop
Articles: Customer Service/Call Centers
SMBs want tools that can specifically address their requirements.
Prior to VoiceXML each IVR vendor had its own proprietary languages accompanied by high development costs.
Knowledge-centered CRM firms have brought greater attention to the crossover.
Contact centers can help organizations create a significant competitive advantage. Here's how.
Customers place a great amount of value on the people who support them.
Uncovering preference patterns boosts satisfaction.
Colorcon's first step was to improve support and service for global customers.
As a result of the relocation of more than 3,000 call centers from the United States by 2008,130,000 agent positions will be eliminated, according to Datamonitor.
Effective immediately the NetSuite 10 core contains an Upsell Manager as a standard component.
Done right, CSS organizes appropriate data and integrates relevant systems so that all the resources and information are available through one easily navigated Web interface.
Those responsible for business growth may be putting themselves at a disadvantage by not applying this same attention and care to relationships with prospects--before they become customers.
Proactive follow up with customers is essential.
National Customer Service Week '04: The annual celebration recognizes and rewards the efforts of contact center agents.
There is a positive correlation between customer satisfaction scores of individual companies and their stock performance.
There are three steps of customer service transactions--routing, case tracking, and service resolution.
Age may be the single most reliable predictor of who will tolerate overseas assistance and who won't.
Regardless of what balance is determined, companies will find it in their best interest to implement well-designed applications for the call types that they do choose to automate.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215   Next >>
 

Companies: Customer Service/Call Centers
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us