Logo
BodyBGTop
Articles: Customer Service/Call Centers
Nuasis announces survey results on offshoring; BlueRoads and Witness Systems release new functionality; Acxiom acquires ChinaLoop; and more.
CRM vendors flock to high-capacity online promotional capabilities.
Design Within Reach chooses Iphinity Call Center; Convergys signs multiyear contract with Wachovia; 7-Eleven implements Cognos; and more.
The grocery service is using CRM to manage growth and harvest revenues.
Dreamforce '04: Dozens of software vendors are now tying their CRM capabilities to the on-demand CRM platform.
Miami-Dade relies on its IP call center to help get voters to the polls.
SPL on the verge of being purchased; Siebel announces financial results for its third quarter; Unisys to team up with Linux; and more.
Dreamforce '04: New customizing manager and customer service capabilities are key updates.
The HEAT and GoldMine provider also announced additional products.
The CRM analyst firm lays out strategies for improving bottom-line results with CRM.
The global bank revamps its online experience and improves contact center interactions as a result.
Big Blue takes over data collection and customer service processes for D&B.
The company announces the availability of the new Uniphi Suite at its annual user conference in New Orleans.
Organizations are missing the mark when trying to connect with the Hispanic market.
According to new reports by the Economist Intelligence Unit, customer service issues and CRM initiatives have become a major factor in IT budgeting and prioritization.
Customers now have a champion on the executive team: the Chief Customer Officer. CRM magazine reveals the success strategies of three of these new leaders.
Companies looking to boost loyalty are starting at the front lines.
Giving people that kind of power to continue to think about their problems in their own terms and express it in their own terms is really critical.
Operational goals require effective operations--and that's where systems metrics come into play.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216   Next >>
 

Companies: Customer Service/Call Centers
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us