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Articles: Customer Service/Call Centers
The cable provider is using an automated agent to answer customers' inquiries.
The dealership moves from a PC-based CRM application to a Web-based solution to support its growth strategy.
A new HDI survey highlights growing trends within support centers that could help organizations empower their customers.
Best Software and Salesforce.com are the leaders in the SMB space, according to a new survey.
Meeting customer expectations has helped the company improve operations and employee satisfaction.
The credit card issuer uses VoIP to integrate and manage its different contact center sites.
Stop wasting precious marketing dollars with returned bulk mail and wrong number and address information.
Butterball Turkey's customer service initiative primes for the company's busiest time of year.
The NFL franchise is using the technology to improve customer communication and service.
The cable television and telecommunications service company uses quality monitoring and evaluation tools to improve service and sales.
Cost savings will prompt organizations to offer customers better ways to serve themselves.
The Federal Communications Commission says certain IP-based services are not subject to state regulation.
To tap into mothers' vast spending power marketers must deliver meaningful, targeted messages.
Customers who stay for rewards leave for rewards.
How contact centers can have the benefits of both off- and onshore sites.
Why structured risk minimization is the next trend in predictive analytics.
Thirty years of TQM, customer service initiatives, and CRM, and customer satisfaction levels are still mediocre.
Recognize that quality control in email situations is a completely different animal.
The risk of customer backlash dictates using caution when offshoring customer care.
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