Sitecore 7.2 delivers improved publishing and search capabilities and multivariant testing for multilingual sites.
CRM Across the Wire,
Posted 13 Mar 2014
Viralheat users can now create and manage support tickets for mentions on social media.
CRM Across the Wire,
Posted 12 Mar 2014
Avaya's latest Customer Experience Management solution unifies and simplifies multichannel self-service and proactive engagement with a single, software platform.
CRM Across the Wire,
Posted 11 Mar 2014
New capabilities are added to sales, service, and marketing applications across the board.
CRM Across the Wire,
Posted 10 Mar 2014
The move is the latest in a flurry of acquisitions to boost Mitel's contact center presence. (Featured on SmartCustomerService.com.).
CRM Featured News,
Posted 07 Mar 2014
Conversocial's new Conversations solution lets contact centers handle social media inquiries.
CRM Across the Wire,
Posted 07 Mar 2014
Promote your satisfied customers to brand advocates.
Viewpoints,
Posted 07 Mar 2014
The partnership between Clarabridge and Expion provides real-time learning and action based on consumer conversations.
CRM Across the Wire,
Posted 06 Mar 2014
Altitude uCI 8 upgrades deliver business dashboards and customizable insights to improve operational performance.
CRM Across the Wire,
Posted 06 Mar 2014
Spanlink Cloud Services offers customers hosted contact center, unified communications, and telepresence services that span the entire Cisco Collaboration portfolio.
CRM Across the Wire,
Posted 06 Mar 2014
Microsoft's Bill Patterson says CRM has to come together with so many other business applications.
CRM Featured News,
Posted 05 Mar 2014
In a Q&A, IDC analyst Melissa O'Brien talks about the adoption surge in the cloud contact center services market. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 03 Mar 2014
Magazine Features,
Posted 01 Mar 2014
This year's hottest customer service trends include social media, cloud technology, and mobile devices.
Front Office,
Posted 01 Mar 2014
Companies can increase revenue and improve agent efficiency.
Insight,
Posted 01 Mar 2014
Magazine Features,
Posted 01 Mar 2014
Meeting others' expectations starts with coming to terms with your own.
Pint of View,
Posted 01 Mar 2014
Expanding beyond the contact center is a challenge to overcome.
Scouting Report,
Posted 01 Mar 2014
Base your plan of action on this simple formula.
Customer Experience,
Posted 01 Mar 2014
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