Firstsource Solutions' new First WF offering is geared toward contact center resource management.
CRM Across the Wire,
Posted 09 Jul 2014
New multichannel capabilities added to Vocalcom's Effortless Contact Center solution.
CRM Across the Wire,
Posted 07 Jul 2014
Create a culture of sharing and communicating.
Viewpoints,
Posted 02 Jul 2014
While the benefits of the cloud are obvious, figuring out the logistics is less clear.
Viewpoints,
Posted 02 Jul 2014
Users will be able to take advantage of SAP's Fiori platform.
CRM Featured News,
Posted 01 Jul 2014
Professionally recorded voice prompts and audio files will be bundled in Genesys Voice Platform. (Featured on SpeechTechMag.com.)
CRM Across the Wire,
Posted 01 Jul 2014
Smarter Commerce Summit shows companies that moments matter.
Insight,
Posted 01 Jul 2014
Keynotes highlight convergence of CRM, ERP, and e-commerce.
Insight,
Posted 01 Jul 2014
Companies must strive for deeper digital personalization.
Insight,
Posted 01 Jul 2014
Front Office,
Posted 01 Jul 2014
Contact centers have deployed new technologies in silos; integration is difficult but not impossible.
Magazine Features,
Posted 01 Jul 2014
8x8's Virtual Office and Virtual Contact Center improve operations at the cruise booking site.
REAL ROI,
Posted 01 Jul 2014
When CEOs listen to the voice of the customer, everyone wins.
Small Biz Buzz,
Posted 01 Jul 2014
Flexibility is key to meeting evolving business challenges.
Scouting Report,
Posted 01 Jul 2014
Integrated technologies hold great promise for the future of CRM.
Customer Experience,
Posted 01 Jul 2014
The technology that changed business is now being changed by business.
Reality Check,
Posted 01 Jul 2014
Red Hat migrates legacy structure to Genesys Customer Experience Platform. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 30 Jun 2014
Add essential insight to contact center and back-office operations.
Viewpoints,
Posted 27 Jun 2014
Zendesk Insights lets companies measure the effectiveness of their customer support, benchmark themselves against industry peers, and better understand their customers.
CRM Across the Wire,
Posted 26 Jun 2014
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