The Midwest utility integrates disparate customer information systems after a merger and an acquisition.
CRM Featured News,
Posted 15 Nov 2004
Nuasis announces survey results on offshoring; BlueRoads and Witness Systems release new functionality; Acxiom acquires ChinaLoop; and more.
CRM Featured News,
Posted 12 Nov 2004
CRM vendors flock to high-capacity online promotional capabilities.
CRM Featured News,
Posted 10 Nov 2004
Design Within Reach chooses Iphinity Call Center; Convergys signs multiyear contract with Wachovia; 7-Eleven implements Cognos; and more.
CRM Featured News,
Posted 09 Nov 2004
The grocery service is using CRM to manage growth and harvest revenues.
CRM Featured News,
Posted 08 Nov 2004
Dreamforce '04: Dozens of software vendors are now tying their CRM capabilities to the on-demand CRM platform.
CRM Featured News,
Posted 08 Nov 2004
Miami-Dade relies on its IP call center to help get voters to the polls.
CRM Featured News,
Posted 05 Nov 2004
SPL on the verge of being purchased; Siebel announces financial results for its third quarter; Unisys to team up with Linux; and more.
CRM Featured News,
Posted 05 Nov 2004
Dreamforce '04: New customizing manager and customer service capabilities are key updates.
CRM Featured News,
Posted 04 Nov 2004
The HEAT and GoldMine provider also announced additional products.
CRM Featured News,
Posted 03 Nov 2004
The CRM analyst firm lays out strategies for improving bottom-line results with CRM.
CRM Featured News,
Posted 02 Nov 2004
The global bank revamps its online experience and improves contact center interactions as a result.
CRM Featured News,
Posted 01 Nov 2004
Big Blue takes over data collection and customer service processes for D&B.
CRM Featured News,
Posted 29 Oct 2004
The company announces the availability of the new Uniphi Suite at its annual user conference in New Orleans.
CRM Featured News,
Posted 28 Oct 2004
Organizations are missing the mark when trying to connect with the Hispanic market.
CRM Featured News,
Posted 26 Oct 2004
According to new reports by the Economist Intelligence Unit, customer service issues and CRM initiatives have become a major factor in IT budgeting and prioritization.
Insight,
Posted 18 Oct 2004
Customers now have a champion on the executive team: the Chief Customer Officer. CRM magazine reveals the success strategies of three of these new leaders.
Magazine Features,
Posted 18 Oct 2004
Companies looking to boost loyalty are starting at the front lines.
Front Office,
Posted 18 Oct 2004
Giving people that kind of power to continue to think about their problems in their own terms and express it in their own terms is really critical.
Benchmark,
Posted 18 Oct 2004
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