Altitude Software unveils the latest release of its Altitude uCI contact center suite with most of its shored-up functionality focusing on virtualization, service, and agent productivity.
CRM Featured Articles,
Posted 23 Jan 2007
A research report rates 11 vendors and their products in the performance management space, giving users a sense of where to turn to improve business results.
CRM Featured Articles,
Posted 22 Jan 2007
A study reveals that only half of smaller businesses trust the security of IP telephony, ranking it less certain than many other data networks.
CRM Featured Articles,
Posted 19 Jan 2007
Cost-cutting remains the top reason why companies outsource business processes, but other drivers include supporting growth and driving innovation.
CRM Featured Articles,
Posted 17 Jan 2007
The telephony vendor releases a sophisticated solution for the retail space, highlighting a trend in vertical-based communications solutions, according to one analyst.
CRM Featured Articles,
Posted 15 Jan 2007
The company will debut its Secure Exchange technology tomorrow, enabling callers to give and receive information without being overheard.
CRM Featured Articles,
Posted 15 Jan 2007
The vendor debuts its workforce optimization module, which--thanks to pre-integration with its contact center suite--will make it available to the SMB segment, according to one industry pundit.
CRM Featured Articles,
Posted 11 Jan 2007
Market penetration has been slow, but the benefits of contact center performance management applications to the contact center and other enterprise departments are expected to help spur growth.
CRM Featured Articles,
Posted 10 Jan 2007
New research from Keynote indicates that consumers expect flawless online and mobile experiences, a demand that will only increase this year.
CRM Featured Articles,
Posted 08 Jan 2007
Free shipping as a holiday promotion has become a must-do for online retailers; a new study helps retailers understand how this offer can become a differentiator.
CRM Featured Articles,
Posted 02 Jan 2007
How to keep it from becoming one.
Viewpoints,
Posted 01 Jan 2007
Lagan Technologies helps Minneapolis launch a 311 system to provide information on municipal issues and nonemergency services.
Case Studies,
Posted 01 Jan 2007
BBBS can now produce reports on the level of need per school district.
Case Studies,
Posted 01 Jan 2007
Insight,
Posted 01 Jan 2007
Cut contact center operating costs, reduce churn rates, and up flexibility--a serious look at the at-home agent model.
Magazine Features,
Posted 01 Jan 2007
E-learning deployments earn straight A's when used in conjunction with formal classroom training.
Magazine Features,
Posted 01 Jan 2007
There is no better time to retune marketing, sales, and service operations--it may influence customer loyalties later in the year.
The Tipping Point,
Posted 01 Jan 2007
Phone-based advertising can enhance a company's bottom line, but there's a chance of adding to customer frustration if it's not done right.
Insight,
Posted 01 Jan 2007
Watch your step on the slippery slope.
Pint of View,
Posted 01 Jan 2007
|