The Web self-service vendor has rolled out a new product suite that incorporates the basis of its recast customer strategy.
CRM Featured News,
Posted 21 Sep 2005
Product service and support for existing customers highlight Open World day 2, but challenges have emerged for Siebel customers' business.
CRM Featured News,
Posted 20 Sep 2005
The networking giant pushes IP-telephony solutions and financing options for the SMB and midmarket spaces, among its slew of new offerings.
CRM Featured News,
Posted 20 Sep 2005
High staff turnover and a shortfall in qualified employees could slow the growth of the Indian call center market.
CRM Featured News,
Posted 14 Sep 2005
Advances in technology may be not be so advanced, as they hinder the old service-with-a-smile treatment that many Americans want.
CRM Featured News,
Posted 13 Sep 2005
Ellison and company look to bolster their portfolio to counter SAP as industry consolidation continues.
CRM Featured News,
Posted 12 Sep 2005
Opus's delivery model and consultative practice place Verint in a better competitive position.
CRM Featured News,
Posted 06 Sep 2005
Between May 2004 and June 2005 CRM magazine checked in every two to three weeks with Churchill Downs Inc. to gauge the progress of the company's multiyear, multimillion CRM initiative. Vice President of CRM and Technology Solutions Atique Shah's CRM initiative diary shed light on the ups and downs that he and his team encountered during a hectic, and ultimately winning, year one. In the course of these discussions Shah regularly mentioned CRM's warning bells, some of which sounded, some of which remained blessedly silent. We return to the site of the Kentucky Derby's parent company to examine the seven warning bells and to flesh out year-one lessons that will help other CRM project managers improve their odds of success.
Magazine Features,
Posted 01 Sep 2005
These five business drivers will propel real-time CRM.
Reality Check,
Posted 01 Sep 2005
Business Problem: Customer satisfaction levels are too low and agents are not sufficiently cross- and upselling products.
Re:Tooling,
Posted 01 Sep 2005
Fear keeps many workers from reaching their full level of commitment and productivity.
Customer Centricity,
Posted 01 Sep 2005
Identity theft victims' assurance of security reflects comfort levels with online banking, and not their loyalty to a particular bank.
Front Office,
Posted 01 Sep 2005
Real loyalty comes from retention, referrals, reputation, and revenue.
Viewpoints,
Posted 01 Sep 2005
Sellers must be able to link their solution to buyers' business strategy and address the absence of value.
Viewpoints,
Posted 01 Sep 2005
Companies are undervaluing the channel as more customers seek support.
Insight,
Posted 01 Sep 2005
A hotel group selects Voxify to provide callers with a consistent customer experience.
REAL ROI,
Posted 01 Sep 2005
"Through the call center we are able to be more precise...in the evaluation of a problem."
REAL ROI,
Posted 01 Sep 2005
Tap it as a medium for retention, brand-building, and upselling opportunities.
Viewpoints,
Posted 01 Sep 2005
Use online journals to eliminate status calls and leverage team resources.
Insight,
Posted 01 Sep 2005
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