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Articles: Customer Service/Call Centers
Pushing a button for service is becoming a growing reality.
Voice Inbound Contact Center is part of Alcatel-Lucent's new cloud-based enterprise offerings.
When it comes to contact center failures, technology may be the least of your problems. (Featured on SmartCustomerService.com.)
Customer service and IT support staff now can connect to a customer screen from within a Zendesk ticket via TeamViewer.
New MiContact Center 7.0 features new mobile chat and multichannel self-service options.
Advances in the Enghouse cloud contact center product provide greater resiliency, flexibility and integration capabilities.
Thanks to pop-up windows and responsive design, email remains the top marketing channel.
With the integration between Zingaya and Bright Pattern's ServicePattern, Web site visitors can connect to salespeople with one click.
Good customer service means going beyond gathering consumer information. What you do with that information can impact your bottom line. (Featured on SmartCustomerService.com.)
8x8 Virtual Contact Center offers instant multichannel integration with Zendesk software.
Hosted deployments of contact center solutions in Australia will see the greatest growth in the next five years, the research firm predicts.
Muscogee Creek Nation's Enacomm solution overcomes the challenge of spiking call volumes.
New channel interactions don't have to be complicated.
When definitions are in flux, flexibility is key.
Communication is good, overkill is not.
Providing good service is not rocket science.
Five tips for retaining customers.
Adoption is growing, but concerns remain.
Despite its limitations, progressive organizations are leveraging social media as part of an omnichannel customer service strategy.
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