Logo
BodyBGTop
Articles: Customer Service/Call Centers
Victrio brings to Verint solutions to mitigate fraud using passive voiceprint enrollment. (Reported by SpeechTechMag.com.)
Root's Customers for Life embeds a customer-first culture across all levels and functions of the organization for enhanced customer service, satisfaction, and loyalty.
There is a potential $1.3 trillion of revenue at play in the U.S., according to new research from Accenture. (Featured on SmartCustomerService.com)
The new CorvisaCloud boasts several new features and deep Salesforce.com integration.
THECALLR enables call tracking, real-time IVR, automated outbound voice marketing, click-to-call, and integration into any business application or CRM solution.
The expanded practice includes contact center and unified communications platforms from Cisco, Avaya, Salesforce.com, and Genesys.
Once you've gotten reluctant customers to call into the contact center, how do you convince them to stay with the company?
Winning customers means standing out from the competition.
Make sure customers put you at the top of their lists.
Five9's acquisition of SoCoCare strengthens its position in social and mobile customer care.
Interactive Intelligence's partnership with OrgSpan leads to a social customer service and enhanced directory offering.
OpenSpan Activity Intelligence captures worker activity and transaction insight in customer-facing business units.
ZCC 7.0 offers a new interface, campaign tools, and redundancy options.
SAP Multichannel Foundation for Utilities uses a multichannel, self-service approach for communicating with customers.
The latest version of the HP Qfiniti contact center management solution offers expanded integration with the HP Intelligent Data Operating Layer (IDOL).
Interaction Supervisor gives contact center managers untethered access to information.
Utilities OnCall solution is now available for smartphones and Web deployments.
The Transfluent application lets customer service agents interact with customers in 60 languages.
Call recording software now features enhanced integration capabilities with Avaya, Mitel, and ShoreTel and feature functionality to support cloud services.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201   Next >>
 
Companies: Customer Service/Call Centers
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us