The business process and e-service vendor moves upmarket with .NET architecture, adding cross- and upsell capabilities to its engine.
CRM Featured News,
Posted 28 Feb 2006
A good Web site leads to customer acquisition and retention. Discover, American Express, and Chase have the best sites for experience, according to a new report.
CRM Featured News,
Posted 28 Feb 2006
Fully realized marketing plans help managers define the customer segments most important to their financial and strategic goals, according to a new study.
CRM Featured News,
Posted 27 Feb 2006
The midmarket CRM player, recently acquired by Francisco Partners, unveils IP voice functionality that could extend its relationship with GoldMine shops.
CRM Featured News,
Posted 27 Feb 2006
Not all sectors of online business are seeing substantial uptake in adoption and satisfaction, but the channel continues to gain traction for its accessibility and ease of use.
CRM Featured News,
Posted 22 Feb 2006
The company opens a new localization center in Ireland to streamline European operations; an industry analyst says the move also addresses differences in culture and marketing.
CRM Featured News,
Posted 22 Feb 2006
Japanese cell phone users are using new technology that allows consumers to gather company information by pointing the phone at a building.
CRM Featured News,
Posted 20 Feb 2006
IBM releases portfolios to help companies shift to new management approaches, because leveraging info as an asset helps build ROI.
CRM Featured News,
Posted 17 Feb 2006
The market is expected to become more integrated and to reflect more specific differentiating business objectives.
CRM Featured News,
Posted 15 Feb 2006
Companies need to focus less on transactions and products and more on measuring and building long-term relationships.
CRM Featured News,
Posted 14 Feb 2006
Providing online support can boost customer satisfaction while cutting costs, but companies must offer the right services to maximize deployments.
CRM Featured News,
Posted 13 Feb 2006
The move allows the company to compete with RightNow Technologies, and may underscore Talisma's continued leadership in the Web self-service space.
CRM Featured News,
Posted 07 Feb 2006
Bazaarvoice is intended to help businesses boost word-of-mouth strategies by managing and analyzing customer product reviews.
CRM Featured News,
Posted 06 Feb 2006
How companies can use customer service to enhance the value of M&A.
Viewpoints,
Posted 01 Feb 2006
Taking the multichannel-service route delivers savings of roughly 40 percent.
REAL ROI,
Posted 01 Feb 2006
Seven tips for dealing with difficult customers.
Viewpoints,
Posted 01 Feb 2006
Management is taking steps to prevent misused information; analyst says the mishap likely won't affect reader loyalty.
CRM Featured News,
Posted 01 Feb 2006
Agent hours have been reduced by 20 percent.
REAL ROI,
Posted 01 Feb 2006
Understanding how individuals view Web sites can prevent them from going to competitors when transactions fail.
Insight,
Posted 01 Feb 2006
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