A good online customer experience can have extended word-of-mouth benefits; slow response times jeopardize millions in potential revenue gains.
CRM Featured News,
Posted 06 Jan 2005
The number of consumers who use online self-service is high, but satisfaction continues to lag.
CRM Featured News,
Posted 05 Jan 2005
Consumers have high expectations of customer service, but aren't willing to pay for it.
CRM Featured News,
Posted 04 Jan 2005
The company uses Coremetrics to determine which online marketing initiatives are bringing in ROI, and which are not showing results.
CRM Featured News,
Posted 03 Jan 2005
Most companies have yet to centralize how they own the customer experience.
CRM Featured News,
Posted 29 Dec 2004
The new company will take on a rapidly consolidating market for self-service and help-desk applications.
CRM Featured News,
Posted 28 Dec 2004
The country's tourism bureau shifts from mass marketing to tailored campaigns to help drive tourists to the area.
CRM Featured News,
Posted 27 Dec 2004
There's job satisfaction in solving customer problems.
Benchmark,
Posted 20 Dec 2004
The performance-optimization software provider looks to extend its position in the market.
CRM Featured News,
Posted 20 Dec 2004
The CRM giant's acquisition of the electronic billing-systems provider aims to strengthen Siebel's stable of front-office offerings.
CRM Featured News,
Posted 20 Dec 2004
The folks in charge of the marketing, image, and branding typically don't pay much attention to the guys in the call centers.
Insight,
Posted 20 Dec 2004
If cost savings is not the primary driver, offshore outsourcing may be an option.
Viewpoints,
Posted 20 Dec 2004
Latin American companies add flavor to their services.
Insight,
Posted 20 Dec 2004
A new study examines customers' selection criteria between travel suppliers' Web sites'
Insight,
Posted 20 Dec 2004
Specialized Bicycles "adds" to its sales force with a comprehensive dealer portal.
Benchmark,
Posted 20 Dec 2004
Vision Improvement Technologies uses specialized telemarketers to stimulate results.
Benchmark,
Posted 20 Dec 2004
To maximize results, personalized portals must closely align with CRM.
Viewpoints,
Posted 20 Dec 2004
A New York State county plans to use mySAP CRM for first responders.
CRM Featured News,
Posted 17 Dec 2004
A Yankee Group study says the vendors rank number one and number two, respectively, as the IP telephony solution providers of choice.
CRM Featured News,
Posted 15 Dec 2004
|