Enterprises are looking at ways to tell what customers want next and at when companies may be in danger of losing customers.
CRM Featured News,
Posted 28 Mar 2005
A new chat-tool suite creates a personalized, interactive marketing engine, working from a customer database.
CRM Featured News,
Posted 25 Mar 2005
The retooled product hits a market that is now ready for it, with both enterprise and midmarket price points considered.
CRM Featured News,
Posted 23 Mar 2005
Enhancements include advanced shift and request bidding, and the integration of in-house and outsourced staff schedules.
CRM Featured News,
Posted 18 Mar 2005
Consumers prefer the convenience and availability of the online banking channel to traditional banking.
CRM Featured News,
Posted 11 Mar 2005
The business link forged by the United States and Ireland in the 1990s acts as a model for the benefits and successes of future call center outsourcing to real global hot spots.
CRM Featured News,
Posted 07 Mar 2005
Online travel agencies are receiving higher marks than their airline-Web site competitors when it comes to overall online customer experience.
CRM Featured News,
Posted 04 Mar 2005
Best-in-class companies are migrating to profit centers by reorganizing their contact centers to handle cross-selling and upselling opportunities.
CRM Featured News,
Posted 02 Mar 2005
They demand a different set of criteria to sell to than the general public.
Insight,
Posted 01 Mar 2005
Recognize and shower appreciation on those customers who really cover the costs.
Viewpoints,
Posted 01 Mar 2005
Gain a new foundation for creating value.
Viewpoints,
Posted 01 Mar 2005
"The extent of the changes will run the gamut."
Insight,
Posted 01 Mar 2005
Giveaways can buy transactions, but not necessarily commitment.
Insight,
Posted 01 Mar 2005
Outsourcing may present a better solution than continued insourcing.
Viewpoints,
Posted 01 Mar 2005
An effective workforce management strategy increases service levels with less effort.
Benchmark,
Posted 01 Mar 2005
Integrate project management and CRM.
Viewpoints,
Posted 01 Mar 2005
The sales and service balance of power has shifted squarely toward customer satisfaction.
Viewpoints,
Posted 01 Mar 2005
How to improve customer satisfaction without relying on software, servers, and screen pops.
Magazine Features,
Posted 01 Mar 2005
Excerpt from Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right! By Lior Arussy (printed with permission from the publisher John Wiley & Sons)
Magazine Features,
Posted 01 Mar 2005
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