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Articles: Customer Service/Call Centers
Firstsource Solutions' new First WF offering is geared toward contact center resource management.
New multichannel capabilities added to Vocalcom's Effortless Contact Center solution.
Create a culture of sharing and communicating.
While the benefits of the cloud are obvious, figuring out the logistics is less clear.
Users will be able to take advantage of SAP's Fiori platform.
Professionally recorded voice prompts and audio files will be bundled in Genesys Voice Platform. (Featured on SpeechTechMag.com.)
Smarter Commerce Summit shows companies that moments matter.
Keynotes highlight convergence of CRM, ERP, and e-commerce.
Companies must strive for deeper digital personalization.
Contact centers have deployed new technologies in silos; integration is difficult but not impossible.
8x8's Virtual Office and Virtual Contact Center improve operations at the cruise booking site.
When CEOs listen to the voice of the customer, everyone wins.
Flexibility is key to meeting evolving business challenges.
Integrated technologies hold great promise for the future of CRM.
The technology that changed business is now being changed by business.
Red Hat migrates legacy structure to Genesys Customer Experience Platform. (Featured on SmartCustomerService.com.)
Add essential insight to contact center and back-office operations.
Zendesk Insights lets companies measure the effectiveness of their customer support, benchmark themselves against industry peers, and better understand their customers.
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