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Articles: Customer Service/Call Centers
There's job satisfaction in solving customer problems.
The performance-optimization software provider looks to extend its position in the market.
The CRM giant's acquisition of the electronic billing-systems provider aims to strengthen Siebel's stable of front-office offerings.
The folks in charge of the marketing, image, and branding typically don't pay much attention to the guys in the call centers.
If cost savings is not the primary driver, offshore outsourcing may be an option.
Latin American companies add flavor to their services.
A new study examines customers' selection criteria between travel suppliers' Web sites'
Specialized Bicycles "adds" to its sales force with a comprehensive dealer portal.
Vision Improvement Technologies uses specialized telemarketers to stimulate results.
To maximize results, personalized portals must closely align with CRM.
A New York State county plans to use mySAP CRM for first responders.
A Yankee Group study says the vendors rank number one and number two, respectively, as the IP telephony solution providers of choice.
The new 11i.10 release is designed to give companies a more holistic view of customers.
Critical for success is a balanced solution that meets the needs of both an organization and its customers.
If customers fail to see value, they regard your products or services as commodities.
The utility company uses e-billing to shift customers from the phone to the Web--and has upped customer satisfaction in the process.
Customers want to get from point A to point B as quickly, easily, and effectively as possible.
Think the only impressions your company makes are through branding, sales calls, and customer service? Think again. Mishandling interactions like reference management and billing can cause customer defection as quickly as a poor contact center experience
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