A best-of-breed solution from a small company doesn't have to be such a risky proposition after all.
Front Office,
Posted 01 Mar 2015
Digital technologies in stores are vital, but how they're being used is also important.
Insight,
Posted 01 Mar 2015
Focus on relevancy to build loyalty and authenticity.
Customer Experience,
Posted 01 Mar 2015
Magazine Features,
Posted 01 Mar 2015
Magazine Features,
Posted 01 Mar 2015
Magazine Features,
Posted 01 Mar 2015
Magazine Features,
Posted 01 Mar 2015
Magazine Features,
Posted 01 Mar 2015
Magazine Features,
Posted 01 Mar 2015
Magazine Features,
Posted 01 Mar 2015
Read about the industry leaders, rising stars, and companies that have successfully implemented service customer service solutions and whose accomplishments and contributions have made them winners in the CRM world this year.
Magazine Features,
Posted 01 Mar 2015
With the addition of customer survey feedback, activity reports, and mobile contact capabilities, the SMB specialist bolsters its platform.
Magazine Features,
Posted 01 Mar 2015
The 'online GPS' can eliminate site confusion and facilitate interactions.
Magazine Features,
Posted 01 Mar 2015
The veteran vendor is this year's comeback kid.
Magazine Features,
Posted 01 Mar 2015
Fast growing and highly rated, the cloud contact center provider dominates on the AppExchange.
Magazine Features,
Posted 01 Mar 2015
Partners and customers are lined up to bring the supercomputer into the contact center.
Magazine Features,
Posted 01 Mar 2015
The company improves feedback and customer service in mobile applications.
Magazine Features,
Posted 01 Mar 2015
Call center technology makes reaching help one less hurdle for struggling parents.
Magazine Features,
Posted 01 Mar 2015
The 'right technology' helps Kohl's carry out a deep reorganization of its customer care team.
Magazine Features,
Posted 01 Mar 2015
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