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Articles: Customer Service/Call Centers
Training and procurement are the business process outsourcing market's two fastest growing segments as companies begin to think more strategically.
Successful companies will engage online customers in discussion about what they want from their products and services.
IT departments will reduce expenditures by switching from best-of-breed to solutions, and by enforcing security best practices.
The company has been under a year-long investigation by the private-sector self-regulatory organization for allegedly misleading its smaller clients about investments.
Keynotes detail the importance of relevancy, responsibility, and results--all ways for direct marketers to win customer confidence and build trust.
Mike Zafirovski replaces Bill Owens as president and CEO after just 18 months in office; the telecommunications company shakeup continues.
The soon-to-be acquired company unveils a new strategy and architecture as SAP baits a safe passage program hook for Siebel's customers.
ROI increases as organizations' marketing initiatives fall in line with strategic corporate goals; four core marketing competencies help.
Clarity of online business practices and simple privacy policies that potential buyers trust can gain repeat online visitors.
U.S. contact center growth is being hampered by consolidation among outsourcing providers, which is expected to continue as new offshore markets emerge.
IP vendors must fix quality of service, infrastructure reliability, and network security to effectively enter the price-sensitive emerging market.
SMBs are considering converged communications solutions, ranking Cisco Systems' tools number one in a recent survey.
National Customer Service Week '05: The ICSA and the CSG honor the importance and hard work of customer service and support teams worldwide.
Demonstrate respect for the power and choice of the individual by leading with strategic change.
Strategic focus drives revenue and customer satisfaction growth, and lowers customer care costs.
The links between loyalty programs and referrals have a significant impact on the bottom line.
It's hard to ignore the value of risk-averse pricing that IP-hosted call center solutions can bring to enterprises.
Industry experts provide guidance for considering and deploying speech technologies.
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