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Articles: Customer Service/Call Centers
Companies can increase revenue and improve agent efficiency.
Meeting others' expectations starts with coming to terms with your own.
Expanding beyond the contact center is a challenge to overcome.
Base your plan of action on this simple formula.
Emerging technology trends hold great promise.
TeamSupport's enhanced features give support agents a deeper view of customers to identify trends and issues.
The latest version of Astute ePowerCenter is due for full release this spring.
From contact center solutions to social media to building communities, here are some actionable steps to take to instill confidence in your company. (Featured on SmartCustomerService.com.)
Ifbyphone's Newest app captures the exact lead source of inbound calls and displays it to agents before they answer the call.
A top-of-the-line customer experience that improves customer lifetime value can only happen when coaching and training are priorities for all levels of an operations team. (featured on SmartCustomerService.com.)
New name reflects stronger emphasis on employee training to improve interactions.
Connect back-office and front-office functions to enable a broader customer view.
Companies find cost effectiveness, efficiency, and flexibility in expanded cloud offerings.
IntelliResponse's virtual agent technology is now integrated with the Salesforce1 Service Cloud.
Call Design will incorporate Intradiem's intraday management technology into its workforce optimization suite.
ShoreTel for Salesforce and ShoreTel Sky for Salesforce, integrating Salesforce.com applications and the ShoreTel phone systems, ShoreTel Workgroups, and ShoreTel Sky Contact Center.
With Pie's TotalTechHero, service providers can troubleshoot and fix networking and device issues with the customer via the cloud.
Vocalcom Mobile connects customers with self-service and customer support through their mobile devices.
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