Logo
BodyBGTop
Articles: Customer Service/Call Centers
Process monitoring, updates at all times, and a focus on support that extends well beyond the call center itself.
Lawmakers are taking aim at companies that use offshore call centers.
CRM magazine presents the Service Leaders awards to the most impressive providers of customer care architecture, technology, and services who have worked tirelessly over the past year to improve their capabilities so that contact centers can go about their crucial business more efficiently and effectively than ever before.
Enter "The Customer Experience Matrix."
The company announces the availability of Siebel CRM OnDemand Release 7, equipped with CRM and contact center capabilities.
Billing and service continue to be two sore spots for wireless customers.
Enterprises are looking at ways to tell what customers want next and at when companies may be in danger of losing customers.
A new chat-tool suite creates a personalized, interactive marketing engine, working from a customer database.
The retooled product hits a market that is now ready for it, with both enterprise and midmarket price points considered.
Enhancements include advanced shift and request bidding, and the integration of in-house and outsourced staff schedules.
Consumers prefer the convenience and availability of the online banking channel to traditional banking.
The business link forged by the United States and Ireland in the 1990s acts as a model for the benefits and successes of future call center outsourcing to real global hot spots.
Online travel agencies are receiving higher marks than their airline-Web site competitors when it comes to overall online customer experience.
Best-in-class companies are migrating to profit centers by reorganizing their contact centers to handle cross-selling and upselling opportunities.
They demand a different set of criteria to sell to than the general public.
Recognize and shower appreciation on those customers who really cover the costs.
Gain a new foundation for creating value.
"The extent of the changes will run the gamut."
Giveaways can buy transactions, but not necessarily commitment.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206   Next >>
 
Companies: Customer Service/Call Centers
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us