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Articles: Customer Service/Call Centers
Powerhouse companies like Amazon.com, Charles Schwab, and eBay are seeing customer satisfaction scores slide.
Accurate customer data helps UrbanFlorist.com manage its Valentine's Day spike, as well as orders for the rest of the year.
New Amdocs 6 product, services, and strategic partnership are targeted for telecommunication providers.
Young, affluent customers are shunning traditional images of wealth and luxury, and looking for more value.
Unica announces monster customer win; Envision Telephony releases third- and fourth-quarter results; Avaya makes available new service; and more.
S1 aims to transform financial call centers into relationship centers.
Well-targeted mail campaigns are increasing in-store traffic.
Customers want efficient, effective, available service.
Some of last year's top CRM solutions and solution providers are recognized.
The local telecom giant will buy its former parent in the first half of 2006, pending regulatory approval.
The open source developer rebrands its core application to better reflect its ease-of-use.
The country's largest companies are not effectively handling online customer queries.
A new partnership between Skylight Systems and Gallup expands in-room service and data gathering options.
Companies are also considering cultural alignment and the ability to offer transformation service when selecting a BPO provider.
Retailers need to change they way they do business to retain consumers.
Entertainment companies are putting the spotlight on targeted customer strategies to improve service, build loyalty, and grow wallet share.
The financial institution is improving both employee productivity and earnings with its monitoring and training initiatives.
Customers know when they are being managed, and the feeling is not a pleasant one.
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