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Articles: Customer Service/Call Centers
Many companies only have an inkling of what Nordstrom really is, yet they all say they want to be the Nordstrom of their industry.
Bring your support staff closer to the customer.
Customer service representatives need immediate access to all customer-related information.
Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential.
Your customers connect to your brand through their experience--it's an emotional bond.
The Internet security company employs a scalable CRM system to handle its growth.
Customers will have a single upgrade path, single maintenance environment, and singular user interface.
Organizations are adopting outbound dialing systems to be more active in delivering customer service.
A semiannual report shows airline service improving, but travelers want more live agents.
The provider of enterprise infrastructure software hopes to expand into the contact center; first-quarter earnings are up.
The Internet service turns to financial security specialists to protect customers as fraud and online security issues continue to grow.
The vendor's new site allows developers to share ideas, and helps customers and partners understand the company's on-demand CRM platform.
Shaheen announces Siebel 7.8 and a new company vision at its customer conference in Barcelona.
Successful companies make the application fit the strategy as a best practice, and stay aware of organizational change management needs.
Multiple mobile phones in individual households is driving growth, not the number of homes with phones.
Discrimination against the obese may be hurting businesses.
Leaders include eGain, iPhrase, KANA, and KnowledgeBase, with RightNow and ServiceWare designated as strong performers.
Large retail banks allow chances to garner loyalty to erode; the purely service-call model misses sales opportunities.
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