Logo
BodyBGTop
Articles: Customer Service/Call Centers
Tap it as a medium for retention, brand-building, and upselling opportunities.
Use online journals to eliminate status calls and leverage team resources.
Hosting, performance evaluation solutions, and a creative call center layout help telecoms improve their customer relationship efforts.
The software giant is upping its IP-telephony efforts for everyday consumers and enterprise workers.
Successful companies will build a strategy with clear policies supported by management.
Telecom and travel lead the way when it comes to increasing sales conversion in the call center and on the Web.
Banks should look for warning signs and offer customer support to help prevent defaulting on payments, a survey states.
Marketers need to better understand and target the offline audience without trying to change its behavior.
RightNow unveils an upgrade to its CRM suite and delivers two call center solutions, while KANA vies for the midmarket.
The companies have different customer appeal: Unica draws enterprises with complex needs, and Epiphany attracts firms that can use a solution out of the box.
Aspect, Avaya, Edify, and others showcase their products, and announce partnerships.
Avaya's CEO explains in his keynote at SpeechTEK 2005 the growing popularity of IP telephony.
A new data warehouse and software help improve customer retention efforts.
Improve customer care and create new revenue channels.
That's the challenge from today's shoppers, and retailers must meet it to survive.
Your customers come in different shapes and sizes--shouldn't your reward offerings too?
Learn the why and how of leveraging online surveys for greater CRM.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206   Next >>
 
Companies: Customer Service/Call Centers
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us