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Articles: Customer Service/Call Centers
A new tool provides a way for lenders and brokers to teach consumers how to reach their magic credit scores.
Search engine marketing helps direct consumers to the right place--your business.
According to one analyst, the management changes give the competition 'a bit of a jump.'
The platform integrates voice and data for CSRs; a Nortel user survey reveals a high percent of respondents have 'started to converge.'
Publicly owned banks need to weigh short-term financial results against long-term customer loyalty.
New revenue opportunities exist for vendors, but to be successful they must take into consideration the variety of markets to which they are selling.
Best practice suggests businesses must prepare customer-facing agents to deal with tough questions when things go wrong.
Computer and software providers' email responsiveness and respect for personal data rate low on a new survey.
Outsourcing Center gives the nod to partnerships that are built to last, and uncovers recent industry trends during its award-evaluation process.
How to acquire and maintain loyal customers through mobile media.
Customer profitability is about nutritional profitable consumption and not just rival revenue consumption.
CEM promises to be the new level of strategic differentiation and innovation for businesses.
The cable entertainment and broadband services company uses Siemens to merge its nine contact centers.
The change means speedier information for newspaper advertisers and salespeople.
Companies should strengthen their workforce optimization strategy with the addition of efficient agent selection tools.
Companies must understand the nuances and realities of the online selling environment.
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