Logo
BodyBGTop
Articles: Customer Service/Call Centers
The search and content management software vendor, previously an IBM partner, joins that firm's herd to provide expertise in unstructured info wrangling.
Edmonton Airport installed IP-based technology to manage its phones, also helping safety levels and improving customer service.
Speech recognition has struggled to move into the mainstream, but these applications are picking up where touch tone IVR leaves off.
Calibration as an integral component of transactional monitoring.
Big companies often miss reaching the consumer.
The win is in the measured use of your customer references and the preservation of those valuable relationships.
An emerging trend in outsourcing brings the workplace to disabled Americans.
Customer relationship mismanagement gives us venal warm fuzzies.
To help avoid mistakes, use better process management practices and the technology that is currently available.
Financial services firms have retargeted their investments in customer-facing processes and are reaping the rewards.
Accenture turns to IEX's TotalView to manage three Indian call centers.
Boosting the market's understanding of the company's technology and selecting an advisory board are two imperatives for the new president and CEO.
BetterManagement Live hosts a panel that looks at shopper segmentation and predicting consumer needs as drivers of future loyalty gains.
How financial services organizations can move up to the next level of CRM; banks still have a lot to learn, particularly when it comes to channel integration strategies.
Training and procurement are the business process outsourcing market's two fastest growing segments as companies begin to think more strategically.
Successful companies will engage online customers in discussion about what they want from their products and services.
IT departments will reduce expenditures by switching from best-of-breed to solutions, and by enforcing security best practices.
The company has been under a year-long investigation by the private-sector self-regulatory organization for allegedly misleading its smaller clients about investments.
Keynotes detail the importance of relevancy, responsibility, and results--all ways for direct marketers to win customer confidence and build trust.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207   Next >>
 
Companies: Customer Service/Call Centers
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us