Logo
BodyBGTop
Articles: Customer Service/Call Centers
Broadband satellite network provider Hughes turns to Perseus Development to take customer satisfaction surveys to the outer limits
Loyalty programs won't work if a company's core product or service is perceived to have little or no value.
Assess your current operations, talk to potential partners, and determine what improvements can be made to your customer service quality.
When is safe too safe? Establish reasonable guidelines and stick to them.
This is an example of a simple market research campaign becoming a botched effort, resulting in a call to the police.
A travel-tech services broker taps digital contract management for e-signatures.
Organizations jeopardize their ability to best serve customers if they don't have selection, retention, and development strategies for contact center agents. Here, industry insiders offer nine tips to help minimize risk.
When costumers go to stores to buy, they care most about price, selection, and convenience.
Consumers rate 2005's best-in-class restaurants, retailers, convenience stores, and supermarkets.
Seventeen call center reps are accused of stealing from Hurricane Katrina relief efforts.
Poor service increasingly opens the door to churn, as the Internet is perceived to allow a fresh start for customer loyalty.
Automakers can solve problems more quickly and improve customer satisfaction by exchanging customer data with dealers.
Citizens are more satisfied with government Web sites than the entity that runs them.
The company settles charges for $5.3 million, the largest-ever Do Not Call payout; the fine underscores the importance of monitoring affiliate marketers.
Southwest's desktop program DING! is indicative of the next phase of direct, permission-based marketing to consumers looking for flight deals.
As most companies expand or develop new products, they fail to recognize the need to improve their customer care strategies at the same time.
Botswana is emerging as an attractive location, according to a new report; telco costs and stereotypes are limiting factors.
Mine the rich source of customer information that lies buried in recorded calls.
A bad customer experience is only the beginning of a much bigger problem for sizeable airlines.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206   Next >>
 
Companies: Customer Service/Call Centers
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us