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Articles: Customer Service/Call Centers
Interactions should be designed with the customer in mind.
Frost & Sullivan identifies support interaction optimization as a $1.3 billion global market category.
'Personalization should permeate the customer experience at every touch point.'
Microsoft Dynamics CRM solution boosts email effectiveness and retention.
The social community platform has become an effective customer service tool.
A clearly defined level of commitment to buyers is vital to growth.
It takes much more than just knowing your customer's name.
Five steps for improving your data quality.
Packaged solutions offer contact centers far-reaching potential.
Customers expect ease, not delight.
You may be laser-focused on the front lines when it comes to improving customer service, but often problems originate in the back office. Are you seeing the forest for the trees? (Featured on SmartCustomerService.com.)
New features aim to help service agents better understand the customer's journey and streamline cooperative processes.
Callers can now interact with voice and visual menus on any mobile device with a Web browser.
WebRTC enables the use of concurrent video, audio, text, and image transfer between businesses and their customers.
SDL's CXC Version 2.0 features new capabilities that allow organizations to provide relevant experiences from digital marketing through to self-service support.
Companies can save money and focus efforts by handing off administrative tasks.
The best customer service is an effortless experience. Live chat can deliver on that promise and save you money too. (Featured on SmartCustomerService.com.)
New functionality allows for critical around-the-clock social media support.
A common cloud communications platform tightly integrates 8x8 Virtual Office and Virtual Contact Center users.
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