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Articles: Customer Service/Call Centers
New Qualtrics Vocalize platform is a voice of customer solution that collects data from many sources.
Data analytics will aid businesses in identifying untapped potential of IVR and mobile customer care data.
Cold software combined with warm bodies equals happy customer care. (Featured on SmartCustomerService.com.)
The deal merges Jacada's Visual IVR with Kobil's authentication solution.
When customers help each other, companies and customers win.
New partnership expands omnichannel capabilities of 8x8's Virtual Contact Center with large-scale social media engagement.
New interactive features take SightCall customers beyond Amazon Mayday and Salesforce SOS for Apps.
The latest upgrades to Mitel's MiContact Center includes tighter integration with Microsoft Lync.
Customer Relationship Management tools can help you transform the way your company interacts with customers across a variety of channels.
Separately, Five9 releases a standalone TCPA solution to comply with FCC regulations. (Featured on SmartCustomerService.com.)
New standalone and Salesforce-integrated solutions allow agents to co-browse and screen share.
Zoho CRM Plus includes new Zoho SalesIQ, Zoho Social, and Zoho CRM for Google AdWords.
The Transera Call Center App for the Salesforce™ Sales and Service Clouds provides unified visibility and control for the multimedia contact center
The new release of the Genesys Customer Experience Platform delivers a simpler user experience
App users can now identify callers in real time, reducing call handling times.
Both Service Cloud1 and Sales Cloud1 provide a string of new mobile apps to help businesses better deal with customers and sales prospects.
Mobile Engagement Platform offers businesses a new way to reach customers on mobile devices.
The new era of CX must bring sales, marketing, and service closer together.
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