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Articles: Customer Service/Call Centers
SMBs are considering converged communications solutions, ranking Cisco Systems' tools number one in a recent survey.
National Customer Service Week '05: The ICSA and the CSG honor the importance and hard work of customer service and support teams worldwide.
Demonstrate respect for the power and choice of the individual by leading with strategic change.
Strategic focus drives revenue and customer satisfaction growth, and lowers customer care costs.
The links between loyalty programs and referrals have a significant impact on the bottom line.
It's hard to ignore the value of risk-averse pricing that IP-hosted call center solutions can bring to enterprises.
Industry experts provide guidance for considering and deploying speech technologies.
The cumulative customer experience makes an indelible impression on the customer.
Use central information management, secure access control, and collaborate anywhere, anytime, to build team effectiveness and customer satisfaction.
Actions speak louder than words when it comes to the true difference between informational and transactional self-service.
Consolidation continues in the industry as Witness makes an impact with workforce optimization integration and Avaya helps companies with regulatory requirements.
Intent-driven business strategies look at combinations of product and service delivery over a buyer's lifetime.
A Python urges the use of creativity, communication, and innovation in training; a second keynote stresses benchmarking.
Extending its analytics portfolio may give the company more competitive weight.
Financial institutions must respect customer data, use the Web, and respond to email to help ensure growth.
The Web self-service vendor has rolled out a new product suite that incorporates the basis of its recast customer strategy.
Product service and support for existing customers highlight Open World day 2, but challenges have emerged for Siebel customers' business.
The networking giant pushes IP-telephony solutions and financing options for the SMB and midmarket spaces, among its slew of new offerings.
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