The combined company expects $125 million in 2004 revenues, and says that accelerated growth in the former Phase 2 operations will lead to the creation of 500 jobs in U.S. operations over the next year and a half.
Daily News,
Posted 03 Jun 2004
Here are the five strategies of five companies that have turbocharged their CRM initiatives.
Magazine Features,
Posted 01 Jun 2004
Having registered 550,000 customers as of March, Georgia-Pacific's AllYourRooms.com is currently 15 percent ahead of expectations.
REAL ROI,
Posted 01 Jun 2004
Insight,
Posted 01 Jun 2004
Offshoring will succeed if it results in a more productive customer service operation.
Customer Centricity,
Posted 01 Jun 2004
Here's how companies can deliver stellar service at the many touch points available to customers today.
Magazine Features,
Posted 01 Jun 2004
What is the primary driver of your customer support implementation?
REAL ROI,
Posted 01 Jun 2004
The right script can make a general customer service agent appear as an expert.
REAL ROI,
Posted 01 Jun 2004
Getting critical information in the hands of customers and reps faster is a key contributor to our sales growth.
Secret of My Success,
Posted 01 Jun 2004
Application service providers are building on their success with hosted CRM applications and jockeying for position in the budding computer telephony service provider market.
Insight,
Posted 01 Jun 2004
New technologies, from Web services to wireless broadband connections, are opening doors that previously had been bolted shut.
Daily News,
Posted 26 May 2004
The biggest obstacle to date has been the difficulty in formulating the single view of any given customer.
Daily News,
Posted 26 May 2004
The biggest adjustments can be cultural.
Daily News,
Posted 25 May 2004
Brazil, Mexico, and Argentina lead the rapidly growing Latin American call center market. Most notably, Mexico and Argentina are gaining popularity among U.S. firms for their call center needs.
Daily News,
Posted 25 May 2004
The study claims that U.S. banks will spend $1.9 billion this year on contact center technology, while spending $5.2 billion on personnel.
Daily News,
Posted 24 May 2004
A commitment to wowing customers is dangerous.
Viewpoints,
Posted 24 May 2004
Take the proactive approach. You will be pleased to find that the numbers will fully exceed your expectations.
Experts on Call,
Posted 17 May 2004
On its most basic level Six Sigma is an approach to eliminating defects through the application of statistical techniques to detect, correct, and improve variability in a process.
Viewpoints,
Posted 17 May 2004
The core of an agent's work--resolving problems and answering questions--remains virtually unchanged from the first days of the call center.
Viewpoints,
Posted 17 May 2004
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