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Articles: Customer Service/Call Centers
Knowlagent's patented intraday management technology transforms idle time into productive time for contact center agents.
E-commerce site will include apps for process templates, custom reports, and more.
When launching a service, don't neglect long-term plans.
A pretty app is nice, but the key is giving customers a reason to come back.
Multichannel customer communications platform enables organizations to mitigate risks and meet compliance requirements.
The solution combines uniquely packaged customer service best practices with Genesys 8 software.
SAP 360 Customer solution leverages in-memory computing, cloud, mobility, and collaboration tools.
Latest mobile solution adds voice recognition, reduces customer effort, and increases answer accuracy.
Analytics and process improvement put you in control of customer experience.
A three-part framework for making data work for your business.
Contact centers in Australia will shift to more cloud-based solutions starting in 2015, according to a Frost & Sullivan report.
The acquisition of the Australian cloud-based customer contact solutions provider expands LivePerson's reach in the Pacific.
ZCC 6.2 includes tighter integration with Microsoft Lync.
Platform powers social communities for call center agents.
Analytics powered WFO applications arm contact centers with interaction intelligence.
A GIA report finds an increased focus on efficient customer care and reducing costs are driving the market.
An integrated strategy embraces the voice of the customer.
Workforce Management 7.5 addresses companies' growing deployment of virtual agents and enhances employee working environments with streamlined scheduling.
Coordinated Systems' Virtual Observer Agent Portal lets agents view peer statistics, play back their own calls, respond to evaluations, and more.
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