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Articles: Customer Service/Call Centers
Two years after first acquiring voice technology, the company integrates it into outbound processes and reveals an e-service trend.
Small companies find the island attractive due to its close proximity to the United States and its well-educated, English-speaking workforce
VoIP technology will transform the customer service industry.
If business professionals would pause for a moment to analyze how their short-term actions can negatively affect long-term customer attrition rates, many would likely do things differently.
Information-based marketing programs deliver real value without companies having to spend millions.
Do your employees help create a positive relationship with your customers?
C-level personnel will drive the CRM industry to new heights in the coming years--here's why.
Want a more effective interactive voice response system? Here, 10 do's and don'ts.
Take the challenge.
Exhausting customers in a fierce business environment erodes profits through loyalty loss; here, some winning ways to help combat customer fade.
A discount vacation firm finds training heaven on the Web.
A CRMudgeonly view of the vendor-consumer relationship.
A $3.2 billion Arkansas telco turns to self-service and remote troubleshooting to better serve its nontechnical customers.
Increased B2B emphasis on the customer experience and continued CRM investment from midmarket companies are two reasons behind expected 2007 spending of more than $1 billion.
Amdocs unveils version 7 of its CRM suite, a solution designed to enable service providers to deliver an improved customer experience in the ever-converging world of communications.
Altitude Software unveils the latest release of its Altitude uCI contact center suite with most of its shored-up functionality focusing on virtualization, service, and agent productivity.
A research report rates 11 vendors and their products in the performance management space, giving users a sense of where to turn to improve business results.
A study reveals that only half of smaller businesses trust the security of IP telephony, ranking it less certain than many other data networks.
Cost-cutting remains the top reason why companies outsource business processes, but other drivers include supporting growth and driving innovation.
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