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Articles: Customer Service/Call Centers
A recent report reveals that passengers are dissatisfied. Airlines--and all industries--need to take note and plan accordingly.
The consultancy announces a new Web-site marketing service to help companies drive loyalty and sales.
Contact center consolidation, voice portals, hosted contact centers, and unified communications are driving much of the movement.
Ignoring customer needs is extremely shortsighted and expensive.
Barclaycard Business: Financing workforce management.
And why your contact center needs it.
The software security giant turns to Citrix to leverage chat and remote assistance in the call center.
Speech technology experts reveal the value of analytics and the secrets of locating what your customers say about you.
Most of your customers now say they prefer electronic bills to paper ones. This can be great news--provided you make the most of the opportunity to strengthen the customer relationship
The quality is still there for call center vendors, but other outsourcers are challenging their position, according to a consultancy's new research.
Indonesia's broadband market will grow by 45 percent per year for the next five years, according to research, leading growth in the Asia-Pacific region.
And two-thirds of the laggards plan on using some form of IP within two years, a new study finds.
The new offering marks service-management-solution vendor's attempt to improve internal organization and customer relationships.
A yearly retail satisfaction index maps shoppers' preferences for product feedback--and its impact on online sales and satisfaction.
A recent study says growth in mergers and acquisitions are driven by industry's demand for scale; CRM component of outsourcing is small but "growing rapidly."
The customer management applications market rose 8 percent in 2006, as it did in 2005; SAP and Oracle continue to lead, but their revenue figures don't tell the full tale.
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