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Articles: Customer Service/Call Centers
How to put the individual experience back into every customer interaction.
With customer service playing an increasingly important role as a competitive differentiator in the healthcare industry, facilities must place greater emphasis on customer interactions.
By increasing the number of guests, Glance Networks aims to expand the use of its screen-sharing capabilities.
If not, you've got a lot of room to improve collaboration efficiency.
The Japanese-based vendor's purchase of Sphere Communications is a move to bolster its unified communications portfolio, according to one industry pundit.
A report reveals numerous flaws in popular social networking sites' design for user experience--but also some good processes.
With a new compensation application, Workstream attempts to introduce enterprise-level functionality to the midmarket.
The Asian technology firm's purchase of a U.S.-based outsourcing provider is consistent with its expanding worldwide presence, according to one industry analyst.
The company's Qfiniti Explore Version 3.5--the latest version of its multichannel interaction-analysis application--features sentiment analysis, voice processing, trend spotting, and real-time notification--and gives analytics a whole new look.
A recent report reveals that passengers are dissatisfied. Airlines--and all industries--need to take note and plan accordingly.
The consultancy announces a new Web-site marketing service to help companies drive loyalty and sales.
Contact center consolidation, voice portals, hosted contact centers, and unified communications are driving much of the movement.
Ignoring customer needs is extremely shortsighted and expensive.
Barclaycard Business: Financing workforce management.
And why your contact center needs it.
The software security giant turns to Citrix to leverage chat and remote assistance in the call center.
Speech technology experts reveal the value of analytics and the secrets of locating what your customers say about you.
Most of your customers now say they prefer electronic bills to paper ones. This can be great news--provided you make the most of the opportunity to strengthen the customer relationship
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