Logo
BodyBGTop
Articles: Customer Service/Call Centers
The company's SOA framework will fuse its own capabilities with those acquired from workforce management player IEX and performance management specialist Performix Technologies.
With the release of InQuira 8, the e-service vendor sets its sights on supporting Web 2.0, a move that one analyst predicts will spark a "dramatic year for this company."
While overall satisfaction with e-commerce continues its upsurge, the online travel industry is feeling the competitive pressure from airline and hotel sites, and travel search engines.
The range of IP telephony solutions presents smaller businesses with many confusing choices, according to a new study; vendors have an opportunity to create targeted solutions.
Verint scoops up Witness today, which marks major consolidation in the market, while propelling Verint to the head of the contact center solutions game.
Allegiance releases version 4 of its EFM suite, with considerable emphasis placed on reporting and managing of survey results for company management.
Two years after first acquiring voice technology, the company integrates it into outbound processes and reveals an e-service trend.
Small companies find the island attractive due to its close proximity to the United States and its well-educated, English-speaking workforce
VoIP technology will transform the customer service industry.
If business professionals would pause for a moment to analyze how their short-term actions can negatively affect long-term customer attrition rates, many would likely do things differently.
Information-based marketing programs deliver real value without companies having to spend millions.
Do your employees help create a positive relationship with your customers?
C-level personnel will drive the CRM industry to new heights in the coming years--here's why.
Want a more effective interactive voice response system? Here, 10 do's and don'ts.
Take the challenge.
Exhausting customers in a fierce business environment erodes profits through loyalty loss; here, some winning ways to help combat customer fade.
A discount vacation firm finds training heaven on the Web.
A CRMudgeonly view of the vendor-consumer relationship.
A $3.2 billion Arkansas telco turns to self-service and remote troubleshooting to better serve its nontechnical customers.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206   Next >>
 
Companies: Customer Service/Call Centers
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us