Natural conversational system extends knowledge management platform and customer service to any mobile device.
Daily News,
Posted 25 Sep 2012
New research from Frost & Sullivan identifies low employment costs as a driving factor.
Daily News,
Posted 25 Sep 2012
HP Transformation Services-CEM is designed to help improve operational efficiency in the contact center.
Insight,
Posted 25 Sep 2012
Sales associates use Sage SalesLogix Mobile to connect with customers on a more digital level.
REAL ROI,
Posted 25 Sep 2012
TalkRx keeps a small, family-owned drugstore chain competitive with national rivals.
REAL ROI,
Posted 25 Sep 2012
A jeweler tracks and streamlines email responses with ToutApp.
REAL ROI,
Posted 25 Sep 2012
There's no excuse for not investing in these systems.
The Tipping Point,
Posted 25 Sep 2012
SaaS ONE Engagement Platform provides a strategic foundation for actionable customer journeys.
Daily News,
Posted 24 Sep 2012
FieldDirect eliminates in-bound status calls, eases dispatcher duties, and strengthens customer loyalty.
Daily News,
Posted 24 Sep 2012
The application gives customer service teams single tool for managing customer engagement on social, mobile, email, and Web channels.
Daily News,
Posted 20 Sep 2012
The latest release of Klipfolio Dashboard for Web and mobile adds new data visualizations, drop-down menu support, and the Radian6 data connector.
Daily News,
Posted 19 Sep 2012
Widgetized customer experience portal enables personalized, on-brand customer experiences.
Daily News,
Posted 18 Sep 2012
"Superstacks" business model is key in combating low customer engagement.
Viewpoints,
Posted 14 Sep 2012
The company adds video and digital mailboxes to its Exstream customer communications management solution.
Daily News,
Posted 13 Sep 2012
The company received $60 million in funding to fuel customer service revolution, accelerate technology innovation and continue global expansion.
Daily News,
Posted 13 Sep 2012
Expanded relationship to target the SMB market for integrated contact center solutions in the cloud.
Daily News,
Posted 12 Sep 2012
The unified contact center solutions provider unveils Composer X, the latest installment of its agent desktop solution.
Daily News,
Posted 12 Sep 2012
The companies have expanded their relationship to offer Genesys Testing as a Service for pre-deployment validation of both customer and agent experience.
Daily News,
Posted 12 Sep 2012
The platform supports textable phone numbers, SMS voting, mobile coupons, and IVR.
Daily News,
Posted 11 Sep 2012
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