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Articles: Customer Service/Call Centers
Don't be shy about making conversation(al marketing).
Learn these WFM lessons to breed the best contact center forecasting, scheduling, and managing efforts.
Revisiting the worst in CRM, via the worst in CRM.
Drawing a customer treatment blueprint will help businesses build their front and back strategies.
Experience be damned--creating a customer community is the best way to win wallet share.
Best practices for contact centers' success.
The new project's standard could work to deepen, not reduce, consumer dissatisfaction.
Onyx North America can now go beyond cleaning records to building more complete information from customer data.
IP communications and its role in successful customer relations.
With the merger complete, the two BPO powerhouses announce new unified branding and a refreshed approach to the industry.
10 years of getting right down to the real nitty gritty.
Consumers buy cars differently from how they did a generation ago. Makers and distributors must respond to the changes or become last year's model.
Companies should plan and implement a formal approach to collecting feedback and inserting the customer's voice into the business strategy.
The Philadelphia Eagles and Baltimore Ravens have turned to Epic Cycle to personalize their Web sites.
Thankfully, CRM implementations are not as risky as they used to be.
Perhaps indicative of Verint Systems' intent to continue its pre-Witness initiatives, the company's latest performance management solution caters to the front office, back office, and enterprise departments.
The company announces the public availability of its community platform that helps marketers to make social networking mean more than mere viral efforts.
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