Logo
BodyBGTop
Articles: Customer Service/Call Centers
Cost-cutting remains the top reason why companies outsource business processes, but other drivers include supporting growth and driving innovation.
The telephony vendor releases a sophisticated solution for the retail space, highlighting a trend in vertical-based communications solutions, according to one analyst.
The company will debut its Secure Exchange technology tomorrow, enabling callers to give and receive information without being overheard.
The vendor debuts its workforce optimization module, which--thanks to pre-integration with its contact center suite--will make it available to the SMB segment, according to one industry pundit.
Market penetration has been slow, but the benefits of contact center performance management applications to the contact center and other enterprise departments are expected to help spur growth.
New research from Keynote indicates that consumers expect flawless online and mobile experiences, a demand that will only increase this year.
Free shipping as a holiday promotion has become a must-do for online retailers; a new study helps retailers understand how this offer can become a differentiator.
How to keep it from becoming one.
Lagan Technologies helps Minneapolis launch a 311 system to provide information on municipal issues and nonemergency services.
BBBS can now produce reports on the level of need per school district.
Cut contact center operating costs, reduce churn rates, and up flexibility--a serious look at the at-home agent model.
E-learning deployments earn straight A's when used in conjunction with formal classroom training.
There is no better time to retune marketing, sales, and service operations--it may influence customer loyalties later in the year.
Phone-based advertising can enhance a company's bottom line, but there's a chance of adding to customer frustration if it's not done right.
Watch your step on the slippery slope.
Managing the risk.
Automated voice messaging helps B2C companies deepen customer relationships.
It takes two to tango--a customer-company relationship with only one partner doing its part will fail.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201   Next >>
 
Companies: Customer Service/Call Centers
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us