Logo
BodyBGTop
Articles: Customer Service/Call Centers
Prebuilt BI promises to add the power of perception.
With Amdocs CES 7.5, the company looks to usher in a new era in which consumers control the purchasing process.
National Retail Federation Convention '08: According to the 97th annual NRF confab, what really matters in today's economy goes far beyond price.
Redmond's software giant acquires Norway's Fast Search & Transfer for $1.2 billion, raising questions about how the technology will affect the Web.
Companies are beginning to see the technology as an essential part of customer service strategy.
IDC outlines best practices for an oft-overlooked selling job, and shows that it's more important than some realize.
A new study by Gartner identifies the top priorities for any business trying to improve its customer service.
Customer expectations are getting higher and higher and companies that don't respond "risk becoming irrelevant and, ultimately, obsolete," according to Accenture.
Declining scores in citizen satisfaction mean the government still has plenty of work to do.
DMG Consulting's latest figures reflect the market's increasing profitability, especially with SMBs.
Jacada's $26 million deal with Software AG now allows the company to focus exclusively on its rapidly growing call center solutions business.
Just because your customers are calling in to an automated response line doesn't mean your script is automatically going to work. Designing a truly interactive conversation is anything but simple.
The ever-evolving journey toward exceptional customer experience.
The social networking company introduced a marketing plan many of its members hated -- and changed course accordingly.
Insurance.com cleans up its customer data -- and cleans up, period.
Hope you like the taste of crow--or foot-in-mouth. Your customers are serving it up hot
In the contest for customers, providing a high-quality experience is how you cross the finish line first.
Direct marketers praise Congress' decision to extend the popular legislation.
Online retail satisfaction goes down, but economy and price aren't the only ones to blame.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211   Next >>
 
Companies: Customer Service/Call Centers
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us