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Articles: Customer Service/Call Centers
Mitel's MiContact Center Live offers WebRTC and social media support via a cloud model. (Featured on SpeechTechMag.com.)
Biometrics solution authenticates callers through a multilayered process. (Featured on SmartCustomerService.com.)
New app lets customers browse FAQs, submit service tickets, and query knowledge bases right from a company's Web site.
Are you wearing blinders when it comes to your company's contact center? (Featured on SmartCustomerService.com.)
Avaya Contact Center Select is the latest addition to Avaya's contact center solutions for midsized businesses. (Featured on SmartCustomerService.com.)
Convergence keynote speaker says businesses that serve customers best are P2P (people-to-people).
Labor rates are no longer the main concern as companies consider outsourcing their contact centers.
Sales enablement technology helps answer questions for custom orders.
Photo-sharing site uses Live Person to help members with design projects.
To collect valuable insight, organizations must tackle a few emerging data trends.
Adoption of these solutions is poised to take off over the next few years.
Six steps for understanding your customers.
The risk and opportunity of promising seamless customer experiences.
TouchCommerce's new TouchConnect solution is designed to accelerate consumer adoption of customer self-service,
How to align CRM so it meets the needs of both.
EICC 8.0 reflects a rebranding of technologies acquired during Enghouse Interactive's acquisition of Zeacom.
With Engagor Mobile for iOS devices, companies can now manage their social customer service on the go.
Clarabridge 6.2 enables deeper analysis of customer feedback.
IntelliResponse OFFERS helps companies improve cicks and conversions across online customer service channels.
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