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Articles: Customer Service/Call Centers
The surveying market may be fragmented, but that doesn't diminish its importance.
Handling the customers who represent the future of your business.
Marketers can't afford to target every fish in the sea. With better aim and finely honed tools, they can take more time to invest in their customer relationships to create highly compatible lists.
A new study highlights the importance for financial services firms to round out their SMB offerings, fresh off the heels of a related announcement by Wells Fargo.
Adhere to a plan and avoid unnecessary changes.
The Bozeman bunch signs partnerships with Demandware and Cast Iron Systems to expand its e-commerce and integration capabilities.
Nuance Conversations '07: The convergence of various networks and technologies will ultimately determine the future of business enterprise.
Research firm delves into a new area of enterprise software: passive desktop agents.
The initial public offering for on-demand voice messaging provider SoundBite Communications continues to be delayed due to accusations of patent infringement.
Keeping your customers from breaking up with you.
New research shows that business process outsourcing (BPO) growth has been stagnant among midsize businesses in recent years.
Automation may not lead to satisfaction.
Oracle connects its Siebel Contact Center application to its Oracle Adverse Event Reporting System, targeting pharmaceutical companies.
The company will begin rolling out by year's end the latest version of its IP business communications software platform -- a release focused on security, integration, simplified deployment, and mobility.
In the treacherous arena of customer service, a kind of literal and psychological disconnect exists between technology company executives (who really ought to know better) and their consumers.
In an increasingly global economy, unified communications should be on the top of the to-do list for small and midsize businesses (SMBs), according to a new report.
Wes Hayden becomes president of Nuance Communications' new Enterprise Division, part of Nuance's shift from point technologies to integrated enterprise solutions.
The networking giant's acquisition of Latigent, a provider of contact center business intelligence software, extends the reach of its Customer Contact Business Unit.
The corporate parent of the New York Rangers says the league is skating on thin ice.
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