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Articles: Customer Service/Call Centers
Utilities OnCall 3.1 offers a slick new GUI and an IVR solution that is more secure and better protected. (Featured on SpeechTechMag.com.)
Altitude uCI 8 enables companies to apply business intelligence in real time in outbound services.
The partnership will extend the reach of Verint's workforce optimization solutions to enterprise contact centers.
NICE brings real-time voice authentication expertise to the Fast IDentity Online Alliance. (Featured on SpeechTechMag.com.)
Nexus optimizes live support interactions to resolve more customer tech-support issues.
Integrations are designed to boost customer service capabilities while reducing support costs.
Humanify connects customers to resources in real-time.
Jacada Multi-Channel Agent Desktop for Avaya's Multi-Channel solution is designed as a lightweight agent desktop alternative for the current Avaya platform.
NewVoiceMedia's partnership with idio to transform sales and service performance.
The partnership will complement 3CLogic's advanced contact center platform with voice of the customer (VOC) analytics, training, and implementation.
LiveOps' new platform makes it easier for Americans to apply as independent, work-at-home sales and customer service agents.
Intelligent virtual assistance gives [24]7 self-service capabilities. (Featured on SmartCustomerService.com.)
Whether offering greater multichannel insights, motivating agents, or fostering employee collaboration, Kana's latest enterprise platform blends customer engagement with context. (Featured on SmartCustomerService.com.)
Broadvoice has added Monitor-Whisper-Barge features to its Cloud PBX.
Latest release of Eureka Speech Analytics allows users to uncover insights from customer conversations
Equip your call center with the visibility to reduce customer struggles.
Forrester survey finds customer-facing employees see larger gap in communications than managers do.
New version of Teleopti WFM for Contact Centers boosts agent performance with gamification and mobile access.
The multichannel customer communications platform gives access to voice, video, chat, and messaging.
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