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Articles: Customer Service/Call Centers
Hope you like the taste of crow--or foot-in-mouth. Your customers are serving it up hot
In the contest for customers, providing a high-quality experience is how you cross the finish line first.
Direct marketers praise Congress' decision to extend the popular legislation.
Online retail satisfaction goes down, but economy and price aren't the only ones to blame.
Ventana Research delivers a pair of reports on the analytics field, both old school and new.
RealPeopleRatings.com's survey reveals which businesses provide the best customer service, and where they stand with consumers.
AMC Technology resumes its telephony, contact center, and CRM integration webinar series; targeted programs will help attendees focus on specifics.
The latest version of Aspect Unified IP 6.5.1 expands language capabilities, and adds unified command and real-time reporting.
The move expands the telecommunications vendor's line of reporting and analytic software.
Contrary to popular belief, consumers would rather make love, not war.
The company's acquired Witness arm launches its latest workforce optimization suite, Impact 360, stressing analytics prowess and integration.
Innovations and contemporary best practices.
Big Blue's Tivoli Netcool offers cross-network quality assurance, monitoring, and predictive capacities; pricing may be more important than service, analyst cautions
One of Michigan's largest energy providers turns to Intelligent Results to analyze the state's bankruptcy-stricken population.
Analytics are increasingly leveraged for insight into customer behavior.
11 strategies to ensure that you're hearing your customers loud and clear.
Business Problem: A business is unable to track product-defect issues across development teams and customers.
With Antenna Software, the sales force for satellite-service provider DirecTV gets information when it's most needed.
Covad achieves fat customer satisfaction with HyperQuality.
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