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Articles: Customer Service/Call Centers
SAP CRM 2008: As advertising budgets shift to online efforts, customer care is where the money is.
AIIM '08: With enterprise content management on the rise, users demand to have what's easy.
The CRM vendor brings a new offering --- and name --- to the marketplace.
New technologies make searching for internal documents as easy as surfing the Web. What's that got to do with CRM?
Green beer and parades will rule the day, and we shall rue it.
A credit-card company reduces agent strain and finds answers faster with Enkata.
Highlights from online news stories.
A rise in customer dissatisfaction with offshore contact centers has many companies looking to relocate closer to home.
Beyond the comfy confines of your corporate Web site, people are talking -- and complaining.
Reconsidering the life cycle of customer interaction.
A new category covers multiple channels of customer support: email, instant messaging, click-to-call, click-to-chat, online forums, etc.; RightNow Technologies is the inaugural winner.
New research reveals increased competition among Latin American nations looking to provide customer service for America's rapidly expanding Hispanic markets.
LiveOps' Spring 08 On-Demand Call Center Platform comes amid widespread thinking in the industry that customer service's future lies with hosted and managed contact centers.
The on-demand supplier of customer service solutions targets contact center efficiency.
Other industries could stand to learn a few things as e-commerce continues to deliver outstanding customer satisfaction.
In response to customer demand, Autonomy etalk's Intelligent Contact Center solutions suite introduces Qfiniti Web Access, turning any Internet-connected computer into a customer-service station.
A recent spate of releases continues to expand the marketplace for mobile CRM, even as mobile stalwart BlackBerry suffers yet another nationwide service interruption.
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