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Articles: Customer Service/Call Centers
Satisfying today's customers is easier with real-time analytics. (Featured on SmartCustomerService.com.)
Jackson Framework IVR offers greater multilingual, mobile, and testing functionality. (Featured on SpeechTechMag.com.)
The acquisition of Exony adds to eGain's contact center management and voice analytics. (Featured on SpeechTechMag.com.)
ClairVista launched LE Mobility as part of its Live Expert video chat customer service system.
The partnership brings CRM integration to phone answering and routing systems.
These influencers make up 10 percent of buyers but account for up to 70 percent of brand sales.
What you don't know about your customers might surprise you.
New solution upgrades include real-time alerts for contact center script deviations.
Virtual Office integration combines cloud telephony and unified communications with customer service functionality.
Confirmit Genius mines for customer and market insights across vast volumes of text and social media data.
Users can now integrate Pipeliner CRM with marketing automation, support and accountancy software.
Combining the two can unlock both solutions' full potential.
Medallia's new cloud-based customer experience management app is now available of the Salesforce1 AppExchange.
USA Mobility Wireless and Amcom Software come together under a single corporate identity.
Teleperformance's acquisition of Aegis USA strengthens its presence in the U.S., Costa Rica, and the Philippines, and in certain key verticals.
A good first impression can mean the difference between success and failure.
In an increasingly transparent economy, value is key.
Firstsource Solutions' new First WF offering is geared toward contact center resource management.
New multichannel capabilities added to Vocalcom's Effortless Contact Center solution.
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