Words, words, words. Why don't they mean what they used to?
Pint of View,
Posted 01 Aug 2009
A new paradigm calls for a reassessment of an industry metric.
Connect,
Posted 01 Aug 2009
Trade-Offs, Part 2 — The Technology Side: "The end of software" doesn't mean the end of software headaches.
The Tipping Point,
Posted 01 Aug 2009
Performance management is a contact center requirement.
Customer Centricity,
Posted 01 Aug 2009
The Journey of Implementation — Part 2: It's a bit like the Wild West out there — so be extra careful to conduct due diligence when choosing a vendor partner.
Reality Check,
Posted 01 Aug 2009
Industry experts—including some LucidEra investors and competitors—speculate on the reasons behind the fall of an on-demand business intelligence pioneer, and LucidEra customers talk about how they'll cope with the loss.
Magazine Features,
Posted 01 Aug 2009
Business intelligence software defined a certain stage of maturity with CRM data by making that data actionable. Now on-demand BI promises to do the same for on-demand CRM — by making it affordable.
Magazine Features,
Posted 01 Aug 2009
"Healthcare" and "customer service" don't have to be mutually exclusive.
Magazine Features,
Posted 01 Aug 2009
Facing regulatory requirements, spiraling costs, and an aging (and ailing) customer base, the healthcare industry looks to CRM to balance a pair of age-old doctrines: First, do no harm—and physician, heal thyself.
Magazine Features,
Posted 01 Aug 2009
Proven business strategies abound—even new ones.
Front Office,
Posted 01 Aug 2009
A decline in email responsiveness creates enormous opportunity.
Viewpoints,
Posted 30 Jul 2009
CRM player plans to integrate proactive service offerings and to focus on point solutions.
CRM Featured Articles,
Posted 29 Jul 2009
Big or small, they can deliver real business value.
Viewpoints,
Posted 28 Jul 2009
"As people become more savvy with social media," says the managing partner of Anderson Analytics, "they pick up Twitter."
CRM Featured Articles,
Posted 21 Jul 2009
AIIM report details traits of today's Enterprise Content Management industry.
CRM Featured Articles,
Posted 21 Jul 2009
Ten essentials for a marketing portal.
Viewpoints,
Posted 20 Jul 2009
According to new research from Pelorus Group, the market will jump from $268 million to $533 million by 2014.
CRM Featured Articles,
Posted 18 Jul 2009
Gartner Magic Quadrant for MDM for Customer Data '09: As vendors continue to invest in master data management initiatives, Initiate Systems joins IBM and Oracle in this year's top segment.
CRM Featured Articles,
Posted 18 Jul 2009
Three steps required to grasp customers' needs and hold their loyalty.
Viewpoints,
Posted 17 Jul 2009
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