Cloudforce Tour: Customer service in the cloud gets Twitter integration.
CRM Featured News,
Posted 23 Mar 2009
Strong and weak ties reveal who your real partners are.
Viewpoints,
Posted 23 Mar 2009
The company's new offering is the first major release since it acquired Envox Worldwide in October 2008.
CRM Featured News,
Posted 18 Mar 2009
eGain's new "solution-as-a-service" delivery model looks to kick SaaS up a notch.
CRM Featured News,
Posted 18 Mar 2009
Set your brand apart by using channels appropriately.
Viewpoints,
Posted 18 Mar 2009
Multimodal knowledge access will improve customer experience and contact center agent effectiveness.
Viewpoints,
Posted 16 Mar 2009
Datamonitor examines the five key trends shaping the outsourcing market this year.
CRM Featured News,
Posted 12 Mar 2009
Gartner Wireless Summit '09: Other gee-whiz technologies may not be far behind.
CRM Featured News,
Posted 12 Mar 2009
Microsoft Convergence '09: A focus on people, process, and an integrated ecosystem is what's needed for businesses expecting to survive this turbulent economy.
CRM Featured News,
Posted 12 Mar 2009
Gartner Wireless Summit '09: More than anything else, consumers want time- and location-sensitive information.
CRM Featured News,
Posted 10 Mar 2009
Using the Internet, text, and other sources for insight.
Viewpoints,
Posted 09 Mar 2009
With its latest release of Insights, the community platform provider establishes metrics and methodology to show the health of communities.
CRM Featured News,
Posted 04 Mar 2009
Online self-service portals can become high-performance growth engines amid challenging economic times.
Viewpoints,
Posted 04 Mar 2009
One pundit believes the company is poised to take advantage of a growing demand for hosted customer service solutions.
CRM Featured News,
Posted 03 Mar 2009
The vendor's latest release includes self-service product registration, tailored to streamline and improve customer service.
CRM Featured News,
Posted 03 Mar 2009
Don't neglect relationships at this crucial touch point.
Viewpoints,
Posted 02 Mar 2009
New applications allowing the electronic exchange of contact information—Web 2.0's answer to traditional cards, or not?
Re:Tooling,
Posted 01 Mar 2009
The country's in a turbulent period—a new administration, a recessionary economy—but these campaigns prove that creativity thrives in the face of change.
Magazine Features,
Posted 01 Mar 2009
Mobile CRM has been around for years, but Apple's handheld device has upended everything. Now vendors are rewriting applications, companies are rethinking the BlackBerry's seeming stranglehold, and users are wondering what's next. The answer may be nothing less than a CRM revolution, and a chance for Apple to enter the enterprise.
Magazine Features,
Posted 01 Mar 2009
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