Maybe someday. In the meantime, Genius.com has unveiled a solution that strives to bridge the departmental divide.
CRM Featured News,
Posted 30 Jun 2008
The newest offering from the provider of enterprise compliance and quality management solutions takes the human factor out of unifying data.
CRM Featured News,
Posted 27 Jun 2008
A recent study from the SSPA finds "higher-than-expected" gains in customer community and wiki adoption.
CRM Featured News,
Posted 27 Jun 2008
The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.
CRM Featured News,
Posted 26 Jun 2008
Ventana Research's latest benchmark study lays out the difference between the two, and suggests why the "E" might have more future success than the "R."
CRM Featured News,
Posted 19 Jun 2008
West at Home says its new Locked-Down Desktop Security Environment will help a company manage its at-home reps through each agent's own computer.
CRM Featured News,
Posted 19 Jun 2008
Helpstream's new Summer 2008 release looks to move beyond traditional knowledge management; one pundit believes the company "has done it better than anyone."
CRM Featured News,
Posted 18 Jun 2008
Using customers to benefit customers brings marketing intelligence to a whole new level.
CRM Featured News,
Posted 17 Jun 2008
A new partnership between the search-engine giant and content management systems gives end users a tool for Web-page testing.
CRM Featured News,
Posted 16 Jun 2008
New statistics affirm the industry's continued growth amid warnings that activity could "take a downturn" as a result of November's presidential election.
CRM Featured News,
Posted 11 Jun 2008
AOTA '08: Woeful romantics may cry out over their Missed Connections, but craigslist aims never to let the integrity of its site—or the trust of its millions of users—slip away.
CRM Featured News,
Posted 05 Jun 2008
Driving Innovation '08: Verint Americas President Elan Moriah dishes the next key shifts companies must acknowledge and prepare for in order to remain relevant in an increasingly competitive business landscape.
CRM Featured News,
Posted 04 Jun 2008
Driving Innovation '08: Verint Systems CEO and President Dan Bodner says that merely collecting intelligence is worthless without being able to properly utilize the data.
CRM Featured News,
Posted 03 Jun 2008
7 tips to cure what ails you.
Viewpoints,
Posted 02 Jun 2008
Attensity's new Market Voice solution strives to harvest customer insight from both direct and indirect channels.
CRM Featured News,
Posted 02 Jun 2008
Unified communications has the potential to drastically alter the business landscape -- assuming vendors really can get their collective act (and your communications) together.
Magazine Features,
Posted 01 Jun 2008
RightNow Technologies' latest release adds chat and surveys to its multichannel customer-care arsenal, seeking to capture the voice of the customer.
CRM Featured News,
Posted 29 May 2008
The hefty merger hopes to rival IBM, but provides little advancement in terms of CRM.
CRM Featured News,
Posted 14 May 2008
The announcement underscores efforts to speed contact center adoption of on-demand software; a Salesforce.com executive says LiveOps will "help us integrate better to telephony systems."
CRM Featured News,
Posted 03 Apr 2008
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