The OrgSpan acquisition is designed to strengthen Interactive Intelligence's cloud-based business communications solutions.
CRM Featured News,
Posted 18 Apr 2014
InContact has expanded its cloud portfolio to connect advanced interactions across the customer journey.
CRM Across the Wire,
Posted 16 Apr 2014
Features include deeper integration with Saleforce.com, white labeling, and custom integration of APIs. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 15 Apr 2014
Network-based service to enable financial services firms to meet Dodd-Frank and MiFID mobile recording regulations.
CRM Across the Wire,
Posted 15 Apr 2014
Ensure loyalty by putting customers first.
Viewpoints,
Posted 11 Apr 2014
Do you think your contact center is safe from lawsuits? Think again. The rise in mobile channels is increasing legal woes for the contact center. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 10 Apr 2014
Customer service teams using TeamSupport will benefit from new business intelligence capabilities.
CRM Across the Wire,
Posted 10 Apr 2014
Agents can now support customers from anywhere on their iPhones.
CRM Across the Wire,
Posted 10 Apr 2014
Zendesk plans to integrate Zopim's live and proactive chat software with its customer service platform.
CRM Across the Wire,
Posted 10 Apr 2014
The technology partnership pairs social intelligence with customer insights.
CRM Across the Wire,
Posted 09 Apr 2014
New rewards, and individual and team challenges are among the NICE gamification enhancements.
CRM Across the Wire,
Posted 09 Apr 2014
Product release also includes self-service scripting capabilities.
CRM Featured News,
Posted 08 Apr 2014
Invoca Signal brings marketing automation capabilities to inbound phone calls.
CRM Across the Wire,
Posted 08 Apr 2014
Arm employees with the tools they need to best serve today's consumers.
Viewpoints,
Posted 04 Apr 2014
Do you have a strategy to handle your mobile customers—or are you thinking about implementing one? Here are some tips to point you in the right direction. (Featured on SmartCustomerService,com.)
CRM Featured News,
Posted 02 Apr 2014
Today's solutions are lower in cost, offer predictive capabilities, and require less technical know-how to operate.
Magazine Features,
Posted 01 Apr 2014
Relevance, respect, credibility, and value are key to great experiences.
Magazine Features,
Posted 01 Apr 2014
Chat, SMS, and virtual agent solutions have a strong future if deployed wisely.
Insight,
Posted 01 Apr 2014
The seven simple principles every company needs to know.
Insight,
Posted 01 Apr 2014
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