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Articles: Customer Service/Call Centers
Whispir lets organizations communicate with customers and employees via text message, voice, Web, email, mobile, or social media.
The right technology can help customers, increase sales, and boost your brand.
Tips for giving customers exactly what they pay for.
Together, the companies will sell a combined portfolio of unified communications-as-a-service, contact center-as-a-service, and infrastructure modernization services. (Featured on SmartCustomerService.com.)
Aspect Unified IP 7.3 offers greater cloud-optimized deployment options, new proactive outreach compliance capabilities, and tighter integration with Aspect's social media interaction solution. (Featured on SmartCustomerService.com.)
New partnership lets firms sync contact center solutions with operations and order management.
Focus on real-time visibility, not past performance, for sales success.
Eliminate fragmented customer data for a superior in-store experience.
Brands need to revise their digital, mobile, and call center strategies.
Keyword spotting allows businesses to instantly act on and report on inbound phone calls without listening to a single recording. (Featured on SpeechTechMag.com.)
Want to really please your customers? Step away from technology for a minute and go old school. (Featured on SmartCustomerService.com
[24]7 Speech blends predictive, omnichannel, and natural language technologies in one self-service solution. (Featured on SpeechTechMag.com.)
Even if you don't have a social media presence, your customers do. Meet them at least halfway. (Featured on SmartCustomerService.com.)
Avaya's unified communications and contact center solutions are now available in the cloud through BT Wholesale. (Featured on SpeechTechMag.com.)
Live Guide's expanded administrative options and customer data views target the needs of high-volume customer service teams
Without influence, great strategies and technologies can fall flat.
Understanding and monitoring the end-user experience.
Visually enabled IVR picks up where apps and self-service leave off.
Interactive Intelligence contact center and dialer software is integrated with upgraded CallScripter application.
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