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Articles: Customer Service/Call Centers
There's gold in every nugget of information generated by your customers. So why aren't you taking advantage of big data? (Featured on SmartCustomerService.com.)
Calabrio ONE workforce optimization suite and Avaya's Communications Server 1000 platform are now directly integrated.
Cyara Five performs testing on IVR, speech recognition, routing, and other contact center capabilities. (Featured on SpeechTechMag.com.)
When it comes to call center agent interactions, sounding like a real person instead of a robot is a sure win with customers. (Featured on SmartCustomerService.com.)
The new Salesforce1 Mobile App offers more than 30 new features in a single business app.
Companies need to rethink their approaches to transparency, personalization, and social interactions.
Social selling, forecasting highlight the enhancements in new version of Pipeliner CRM.
The cloud-based ONE Engagement Hub helps brands create personal interactions across touchpoints.
Digital customer service success starts at the top.
Synety adds telephony apps inside Salesforce CRM.
Contact centers are hot to try new technologies, but can they get C-level executives to bite? (Featured on SmartCustomerService.com.)
SAP Patient Relationship Management lets healthcare providers compete for and service their patients.
The integrated solution routes help desk voice interactions directly to customer support employees.
Four steps for improving the front-line retail experience through back-end data.
The 'build it and they will come' rule has been thrown out of the playbook. Follow your customers and find your fit in the multichannel world. (Featured on SmartCustomerService.com.)
Together, KnoahSoft and 8x8 provide knowledge and data necessary to optimize call center staff performance.
AireSpring's AireContact is an end-to-end managed inbound and outbound contact center solution.
Click-to-Call adds to LiveLook's portfolio of instant customer service tools.
Once integrated, the single unified solution will cater to the "underserved" midsize WFO market.
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Companies: Customer Service/Call Centers
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