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Articles: Customer Service/Call Centers
Good service helps make you recession-proof.
destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.
Companies, customers, and industry visionaries are honored for successes in the CRM marketplace over the previous 12 months.
destinationCRM 2008: Keynote addresses today's customer demands and what companies can do to keep them coming back.
destinationCRM 2008: The push to truly provide a differentiated service experience must take into account the consumer's ecosystem—not the companies'.
destinationCRM 2008: The customer module is based on the idea that united we stand, divided we fall -- and it's what CRM has been missing.
Use "derived importance" to find out what matters most.
destinationCRM 2008: To build customer loyalty, make experiences memorable.
SpeechTEK '08: As this year's conference opens, industry analysts, consultants, and providers say vendors must shed their distorted views on end-user opinions of speech automation.
A new Forrester report points to more emphasis on real-time data warehousing -- and outlines five ways to go about it.
New research from Aberdeen finds unified communications is on the minds of many, but more work needs to be done to clear up misconceptions.
The provider of open-source ERP and CRM products releases an upgrade with more analytic and greater integration.
With a nod to Apple's iPhone, the enterprise application vendor reconfigures the user interface for its business software.
The financial services industry overhauls its customer service.
eTail East '08: Consumers just want to buy from someone they can relate to.
CallCopy's cc: Survey enables data collected by customer service agents to influence the entire organization.
eTail East '08: Provide your customers with relevant cross-sells and upsells -- it's a win-win situation.
Noting a missing link in workforce optimization, the company releases an enhanced professional services portfolio.
Market intelligence from Gartner shows the Wonder of Walldorf still on top in CRM, ERP, and supply chain.
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