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Articles: Customer Service/Call Centers
Enterprises are pushing for tighter integration between various contact center applications.
The new cloud solution offers a complete view of the customer for a more personalized customer experience.
The technology will help Coveo expand its solutions for greater insight from big data and better customer engagements.
Companies that employ customer experience metrics deliver better customer service, but few score high.
Engage+ analyzes users' Facebook profile data for personalized interactions.
Adoption of interactive voice response and agent performance optimization systems is increasing.
The latest version features a new interface and added video, mobile, unified communications, and social network integration.
Do-it-yourself dashboard creation and flexible administrative tools enhance the voice of the customer solution.
Avaya Aura Virtualized Environment provides an accelerated path to unified communications.
The proactive customer collaboration solution unifies auto chat, text chat, video chat, click-to-call, and cobrowse capabilities.
The product blends social media management and virtual assistant technologies.
Moxie's starter kit is designed to help healthcare insurance providers deliver superior customer care experiences in response to the Affordable Care Act.
Genesys Orchestration technology is designed to simplify and accelerate the deployment of customer service strategies though a business rules approach.
Enhancements include visual guides through business processes, Yammer and Skype integrations, and Microsoft Office tie-ins.
The integration offers customers a choice of cloud platforms.
The partnership will accelerate Payment Card Industry (PCI)compliance in contact centers.
Hosted call center provider releases new features to gain efficiencies in calling campaigns and agent allocation.
Carriers struggle to offer effective service to all customers.
Reaching customers via smartphones and tablets requires a cross-channel strategy and investment.
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Companies: Customer Service/Call Centers
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