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Articles: Customer Service/Call Centers
An annual tradition provides hope for reps facing ever-increasing burdens.
The mobile-service provider runs into problems and looks to customer experience as a solution.
New solutions continue to make an impact inside and outside the contact center.
The real thing requires tailored, customized, and personalized solutions.
if the message in a television commercial isn't compelling, simply raising the volume isn't going to make it so.
Oracle OpenWorld '08: The vendor introduces and expands Social CRM applications and an initiative to integrate social networking with CRM.
Advertising Week NY '08: It might take government intervention to save the country, but it's women who are making the personal financial decisions to protect themselves and their families.
The relationship management vendor unveiled Customer Service Manager 5.0 to help streamline processes in a telecommunications market growing in complexity.
destinationCRM Exclusive: New survey data finds customer adoption is growing, but companies need to create a strategy to attract -- and keep -- loyal channel users.
Customers still want to speak to live agents, but companies aren't making it easy for either side, according to a new report.
Oracle OpenWorld '08: Intel's CEO addresses the fast-paced world of computing, an extended commitment with Oracle, and Green IT.
A new Event Manager module aims to take the 'manual' out of manual labor.
Oracle OpenWorld '08: The vendor kicks off its annual conference with a Monday keynote filled with a laundry list of announcements, strategies, and roadmaps.
Exploding 5 myths.
Annual Call Center Exhibition '08: In an environment where attrition and change are rampant, one speaker argued without passion, contact center agents are lost.
destinationCRM Exclusive: The consultancy gathers its resources and expertise in software-as-a-service CRM -- and stresses that SaaS may not be right for everyone.
Annual Call Center Exhibition '08: According to the keynote presenter, only a personal connection can lead to true satisfaction.
Gartner Web Innovation Summit '08: Computing on the Web today means community, collaboration, and consumerization.
destinationCRM Exclusive: A hybrid solution from Aspect Software and Microsoft's Tellme subsidiary validates ongoing plans to deliver unified communications to the masses.
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