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Articles: Customer Service/Call Centers
Web 2.0 Expo '09: Keynote speakers urge audience to connect with customers -- by telling stories and, above all else, by being honest.
Web 2.0 Expo '09: Keynote speakers strike a common chord -- consumers want their corporations and their government to open up.
Web 2.0 Expo '09: Social media thought leaders Charlene Li, Jeremiah Owyang, and Peter Kim discuss the barriers to social media marketing, and how to encounter them without going "over capacity."
The need for knowledge now permeates the enterprise.
But are you prepared to let them?
Consumers—at home and abroad—are demanding that companies address their needs.
Customer service tweeps speak for themselves.
Solving a problem works best when others help you spread the good word.
As service providers expand their combined multimedia packages, customer service requires attention.
Vendors unleash a new round of community forums for their customers.
More than half of telecommunications carriers don't measure customer satisfaction when it comes to enterprise billing.
Wireless service providers aren't listening to their loudest customers
New federal laws require an opt-out for prerecorded calls—but that just might lead to better relationships.
Only if you remember why it mattered in the first place.
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Customer Experience Summit '09: A healthy dose of proactive service can go a long way toward forging better relationships.
Service gaffes are part of life, but some of them are just astounding.
Bolster loyalty from important customers, and control costs with innovative technologies.
The on-demand CRM and ERP vendor introduces the SuiteCloud Ecosystem, the latest word in software-as-a-service development and distribution.
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