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Articles: Customer Service/Call Centers
Only if you remember why it mattered in the first place.
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Customer Experience Summit '09: A healthy dose of proactive service can go a long way toward forging better relationships.
Service gaffes are part of life, but some of them are just astounding.
Bolster loyalty from important customers, and control costs with innovative technologies.
The on-demand CRM and ERP vendor introduces the SuiteCloud Ecosystem, the latest word in software-as-a-service development and distribution.
To streamline and improve customer service, Avaya unveils new contact center solutions designed around the architecture of the session initiation protocol.
Customer Experience Summit '09: Keynote speakers suggest utilizing the voice of the customer to forge deeper loyalty.
Search Engine Strategies NYC '09: Expert panel discusses the state of search -- and what marketers and consumers can do with it.
Five questions to get to real ROI.
Search Engine Strategies NYC '09: Top twitterer Guy Kawasaki explains how to use the microblogging site for marketing, and why "nobodies are the new somebodies."
Cloudforce Tour: Customer service in the cloud gets Twitter integration.
Strong and weak ties reveal who your real partners are.
The company's new offering is the first major release since it acquired Envox Worldwide in October 2008.
eGain's new "solution-as-a-service" delivery model looks to kick SaaS up a notch.
Set your brand apart by using channels appropriately.
Multimodal knowledge access will improve customer experience and contact center agent effectiveness.
Datamonitor examines the five key trends shaping the outsourcing market this year.
Gartner Wireless Summit '09: Other gee-whiz technologies may not be far behind.
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