Two months after rejecting a bid by CDC Software, customer experience management vendor Chordiant strikes a deal with a leader in the BPM space.
CRM Featured Articles,
Posted 18 Mar 2010
The social media monitoring vendor says the new product "brings the social phone to every desktop in the company."
CRM Featured Articles,
Posted 18 Mar 2010
With InQuira OnDemand, the vendor debuts online versions of its Web Self-Service and Contact Center Solutions.
CRM Featured Articles,
Posted 18 Mar 2010
Surveys and quality assurance are important, but how do your customers feel about their experience?
Viewpoints,
Posted 17 Mar 2010
Don't just manage relationships—develop them.
Viewpoints,
Posted 15 Mar 2010
Magic Quadrant for Contact Center Infrastructure '10: As the market weathers a second year of overall decline, Avaya now holds approximately half the global market share by revenue.
CRM Featured Articles,
Posted 12 Mar 2010
Magazine Features,
Posted 11 Mar 2010
CEO Greg Gianforte introduces the vendor's new Cloud Service Agreement and calls out CRM competitors for not delivering on the true promises of software-as-a-service.
CRM Featured Articles,
Posted 05 Mar 2010
With its February '10 release, the customer experience vendor deepens its social functions, bridges communities, and expands monitoring features.
CRM Featured Articles,
Posted 05 Mar 2010
Enhance CRM with online feedback analytics.
Viewpoints,
Posted 05 Mar 2010
How the recession brought marketing and customer service closer together.
Viewpoints,
Posted 03 Mar 2010
Companies, customers, and visionaries honored for successes in the service industry over the previous 12 months.
CRM Featured Articles,
Posted 01 Mar 2010
Direct navigation can have a direct impact on your results.
Viewpoints,
Posted 26 Feb 2010
A recent Gartner report takes a dim view of social media projects led by corporate-technology personnel.
CRM Featured Articles,
Posted 24 Feb 2010
Customers want — and expect — personalization.
Viewpoints,
Posted 24 Feb 2010
Convert up to 50 percent of abandoners with real-time follow-up.
Viewpoints,
Posted 22 Feb 2010
Despite boasts that "the customer is king," a new report finds that consumer insight isn't getting a seat at the table.
CRM Featured Articles,
Posted 18 Feb 2010
Accenture's Social CRM report reveals the trio of obstacles to overcome when developing a social strategy.
CRM Featured Articles,
Posted 16 Feb 2010
Net Promoter Conference '10: Three companies reveal the secrets to delivering high-quality customer experience.
CRM Featured Articles,
Posted 15 Feb 2010
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