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Articles: Customer Service/Call Centers
The company's new outbound messaging offerings will first target financial services and healthcare industries.
A depressed shopping season may lead to a transformation of consumer behavior -- and the disappearance of several brand-name retailers.
The hardware-and-services vendor inks a partnership with NetSuite to resell CRM.
Online retailers can increase loyalty with alternative payment options.
Spanlink's prepackaged solution targets small and midsize businesses that think UC is too complex or costly to implement.
An often-overlooked technique can add significant value to your marketing spend.
A multitouch, multimedia approach can multiply your marketing results.
Dreamforce '08: Salesforce.com's partners capitalize on conference momentum with a number of new announcements and product releases.
Dreamforce '08: The SaaS vendor ups research funds for CRM, declaring this a critical time to listen to and invest in customers and employees.
Optimization will improve customer relations and increase revenue.
A CRM pioneer's look at the evolution of sales and marketing tools.
The financial crisis -- and the customer service issues it raises -- makes itself felt on Twitter.
In a multigenerational workforce, knowledge transfer becomes an ever-more-complicated challenge.
When you only get one side of a story, are you really getting what you need?
Social media is changing the face of CRM. Are you prepared?
Business continuity and disaster recovery are often overlooked.
A new reality emerges for the people-process-technology mix.
Citing the economy, new research finds unified communications vendors must convince organizations of the potential benefits during a recession.
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
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