Users can now integrate Pipeliner CRM with marketing automation, support and accountancy software.
CRM Across the Wire,
Posted 22 Jul 2014
Combining the two can unlock both solutions' full potential.
Viewpoints,
Posted 18 Jul 2014
Medallia's new cloud-based customer experience management app is now available of the Salesforce1 AppExchange.
CRM Across the Wire,
Posted 17 Jul 2014
USA Mobility Wireless and Amcom Software come together under a single corporate identity.
CRM Across the Wire,
Posted 11 Jul 2014
Teleperformance's acquisition of Aegis USA strengthens its presence in the U.S., Costa Rica, and the Philippines, and in certain key verticals.
CRM Featured News,
Posted 11 Jul 2014
A good first impression can mean the difference between success and failure.
Viewpoints,
Posted 11 Jul 2014
In an increasingly transparent economy, value is key.
Viewpoints,
Posted 11 Jul 2014
Firstsource Solutions' new First WF offering is geared toward contact center resource management.
CRM Across the Wire,
Posted 09 Jul 2014
New multichannel capabilities added to Vocalcom's Effortless Contact Center solution.
CRM Across the Wire,
Posted 07 Jul 2014
Create a culture of sharing and communicating.
Viewpoints,
Posted 02 Jul 2014
While the benefits of the cloud are obvious, figuring out the logistics is less clear.
Viewpoints,
Posted 02 Jul 2014
Users will be able to take advantage of SAP's Fiori platform.
CRM Featured News,
Posted 01 Jul 2014
Professionally recorded voice prompts and audio files will be bundled in Genesys Voice Platform. (Featured on SpeechTechMag.com.)
CRM Across the Wire,
Posted 01 Jul 2014
Smarter Commerce Summit shows companies that moments matter.
Insight,
Posted 01 Jul 2014
Keynotes highlight convergence of CRM, ERP, and e-commerce.
Insight,
Posted 01 Jul 2014
Companies must strive for deeper digital personalization.
Insight,
Posted 01 Jul 2014
Front Office,
Posted 01 Jul 2014
Contact centers have deployed new technologies in silos; integration is difficult but not impossible.
Magazine Features,
Posted 01 Jul 2014
8x8's Virtual Office and Virtual Contact Center improve operations at the cruise booking site.
REAL ROI,
Posted 01 Jul 2014
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