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Articles: Customer Service/Call Centers
Will the Grinch steal retail's favorite season?
On The Scene: RightNow Summit '08 -- Cutting costs may lead to cuts in service.
Banks are dropping like flies—or mating like bunnies.
What happened at Entellium, and what it means for businesses.
Contact center surveying is evolving into enterprise feedback management.
Instead, invest more in your best customers.
Before the markets hit the skids, companies had just begun to target customer experience.
Paperless payments reduce staff support, errors, and overpayments.
Web 2.0, social media, customer feedback, conversations. Transparency is the new currency in CRM—but are you really ready to let your customer behind the curtain?
Clearly, improving customer trust should be a major focus for organizations in 2009.
New research from Datamonitor finds the two market giants continue to lead the WFO space, which is set to grow 10.3 percent annually through 2013.
Quite a bit, apparently: In a new report, food manufacturing improves its standing among consumers, while soft drinks and apparel fare less well.
Sage Summit '08: Sage CRM General Manager David van Toor fields questions on social CRM, the recession, and collaborative communities.
NACCM '08: There's a realm beyond the land of surveys and statistics, and it takes a strong inward assessment to truly cultivate change.
New product release from electronic-signature provider EchoSign offers reporting and analytics to optimize the sales cycle.
NACCM '08: The morning keynote presenters stressed the power of shifting philosophies through the power of storytelling.
The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.
A provider of help-desk solutions aims to maximize content effectiveness and boost return on investment.
CRM for banks has never been more important.
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