Revisiting the worst in CRM, via the worst in CRM.
Pint of View,
Posted 01 Mar 2007
Drawing a customer treatment blueprint will help businesses build their front and back strategies.
The Tipping Point,
Posted 01 Mar 2007
Experience be damned--creating a customer community is the best way to win wallet share.
Customer Centricity,
Posted 01 Mar 2007
Best practices for contact centers' success.
Viewpoints,
Posted 01 Mar 2007
The new project's standard could work to deepen, not reduce, consumer dissatisfaction.
Reality Check,
Posted 01 Mar 2007
Onyx North America can now go beyond cleaning records to building more complete information from customer data.
REAL ROI,
Posted 01 Mar 2007
IP communications and its role in successful customer relations.
Viewpoints,
Posted 01 Mar 2007
Insight,
Posted 01 Mar 2007
With the merger complete, the two BPO powerhouses announce new unified branding and a refreshed approach to the industry.
Daily News,
Posted 01 Mar 2007
10 years of getting right down to the real nitty gritty.
Magazine Features,
Posted 01 Mar 2007
Insight,
Posted 01 Mar 2007
Consumers buy cars differently from how they did a generation ago. Makers and distributors must respond to the changes or become last year's model.
Insight,
Posted 01 Mar 2007
Companies should plan and implement a formal approach to collecting feedback and inserting the customer's voice into the business strategy.
Insight,
Posted 01 Mar 2007
The Philadelphia Eagles and Baltimore Ravens have turned to Epic Cycle to personalize their Web sites.
Insight,
Posted 01 Mar 2007
Thankfully, CRM implementations are not as risky as they used to be.
Front Office,
Posted 01 Mar 2007
Perhaps indicative of Verint Systems' intent to continue its pre-Witness initiatives, the company's latest performance management solution caters to the front office, back office, and enterprise departments.
Daily News,
Posted 27 Feb 2007
The company announces the public availability of its community platform that helps marketers to make social networking mean more than mere viral efforts.
Daily News,
Posted 26 Feb 2007
Though it's a sharp departure from its usual acquisitions, the maker of Dragon NaturallySpeaking voice recognition software buys BeVocal, which hosts voice-automated customer service solutions.
Daily News,
Posted 22 Feb 2007
The company's SOA framework will fuse its own capabilities with those acquired from workforce management player IEX and performance management specialist Performix Technologies.
Daily News,
Posted 21 Feb 2007
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